The Scrubin Account Manager will focus on developing and growing existing accounts by fostering strong relationships, identifying opportunities, and delivering tailored solutions. A key component of this position includes overseeing the initial account onboarding process to ensure a seamless experience for our clients. The Account Manager will collaborate closely with Program Directors and local sales consultants to ensure alignment and exceptional service delivery.
Key Responsibilities Include:
Account Development:
- Build and maintain strong, long-term relationships with existing clients, acting as their trusted advisor.
- Identify opportunities to expand partnerships by understanding client goals, challenges, and priorities.
- Proactively offer solutions that align with client needs and our expertise.
Project Management for Onboarding:
- Oversee the initial account onboarding process, including logo setup, new portal builds, and final review meetings for client approval.
- Coordinate with internal teams to ensure all onboarding tasks are completed accurately and on time.
- Act as the primary point of contact during onboarding, addressing client questions and ensuring a smooth transition.
Collaboration:
- Partner with Program Directors to design and implement strategies that drive client success.
- Work hand-in-hand with local sales consultants to ensure alignment on client goals and seamless communication.
- Coordinate cross-functional efforts to deliver exceptional client experiences.
Strategic Planning:
- Develop account plans that outline growth strategies, key milestones, and measurable objectives.
- Regularly review and adjust plans based on client feedback and evolving needs.
Client Advocacy:
- Serve as the voice of the client internally, ensuring their needs and expectations are met or exceeded.
- Address client concerns promptly and effectively, maintaining trust and satisfaction.
Performance Tracking:
- Monitor account performance, including revenue growth, client satisfaction, and retention metrics.
- Provide regular updates to leadership on account progress and opportunities for improvement.
Qualifications include:
- High School Diploma or GED required, Bachelor’s degree preferred
- Proven experience in account management, client relationship management, or a similar role.
- Strong project management skills, with the ability to oversee complex onboarding processes.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust.
- Collaborative mindset with a track record of working effectively across teams.
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.