Head of Marketing - Strategy & Operations

Position Overview

The is a critical leadership role responsible for driving Strategy & Operations for the overall operational efficiency of the FPRS & CSWM Marketing organization. This role serves as a senior strategic advisor and operational partner to the Head of Marketing (FPRS & CSWM) and as a trusted advisor to senior marketing leadership-acting as a primary interface to executive stakeholders and ensuring that strategy is translated into clear priorities, disciplined execution, and measurable outcomes.

The role owns the end-to-end marketing operating model, including process design, performance management, planning, and budget oversight. A core expectation of this position is to influence decision-making through executive-level communication-synthesizing complex strategies, operational realities, and performance insights into concise, action-oriented narratives for QBRs, leadership meetings, steering committees, and ad hoc executive forums.

Success in this role requires a strong marketing foundation, exceptional business judgment, comfort operating at the executive level, and the ability to seamlessly move between strategic leadership and hands-on execution.

Key Responsibilities

Own and evolve the marketing operating model, ensuring scalable, repeatable execution across teams, channels, and initiatives

Design and continuously improve enterprise-grade processes, workflows, and governance models that drive efficiency, clarity, and accountability

Act as a central integrator across Marketing, Sales, Product, Finance, Technology, and Compliance, partnering with senior leaders to drive alignment, resolve trade-offs, and deliver against shared priorities

Proactively identify risks, resourcing constraints, and execution challenges; provide executive-level options, implications, and recommendations to enable timely decisions

Establish and maintain consistent operating rhythms, planning cadences, and decision-making forums across the marketing organization

Develop dashboards and reporting that provide leadership with reliable, actionable insights

Translate performance data into clear, concise executive narratives, including implications, risks, and recommended actions

Lead the development and facilitation of Quarterly Business Reviews (QBRs), owning storyline, structure, and final executive-facing deliverables for senior leadership audiences

Prepare presentations, readouts, and written materials for executive and senior leadership meetings, proactively framing decisions, trade-offs, and recommended actions

Serve as an extension of the Head of Marketing, managing priority intake, decision and issue escalation, and follow-through across leaders to ensure commitments turn into action

Serve as the primary liaison for firm/agency alignment, partnering with field leaders to translate requests into clear workstreams and advising the Head of Marketing on what to prioritize and execute

Serve as a strategic thought partner to senior marketing leadership, helping shape priorities, messaging, and decision framing

Own leadership operating rhythm for the Head of Marketing (staff meetings, 1:1s, exec forums), including agenda-setting, pre-reads, decision capture, and follow-ups

Enable effective communication across senior stakeholders by synthesizing inputs, clarifying decisions, and aligning execution

Drive strategic prioritization for the organization (annual priorities, OKRs, and cross-functional commitments), ensuring alignment to business outcomes and capacity

Lead the annual and multi-year marketing planning and budgeting process, in close partnership with Finance

Develop business cases, investment proposals, and ROI narratives to support strategic initiatives

Track and manage marketing spend, capacity, and headcount against approved plans

Ensure disciplined execution while enabling flexibility to respond to evolving business priorities

Qualifications & Experience

10+ years of experience in marketing operations, marketing strategy, business operations, or related roles

Strong marketing background required, including understanding of campaign execution, channels, performance measurement, and go-to-market dynamics

Proven experience partnering with and influencing executive and senior management stakeholders (VP/SVP and equivalent), with demonstrated ability to drive decisions and outcomes

Experience operating as an executive advisor/strategic operations partner to a senior leader in a complex, matrixed organization

Demonstrated success leading complex, cross-functional initiatives without direct authority

Deep experience with marketing technology platforms, analytics, and operational enablement

Exceptional ability to synthesize complexity into executive-ready narratives and presentations

Highly effective communicator with strong executive presence

Comfortable balancing strategic leadership with hands-on execution

Education

Bachelor's degree required

MBA or relevant advanced degree strongly preferred

Location

This role is hybrid with 3 days a week in our Hudson Yards NYC location

Salary Range:

$132,420.00 - $217,545.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian's Use of Artificial Intelligence in Recruitment

As part of Guardian's job application process, Guardian may use artificial intelligence tools ("AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian's jobs website (Careers at Guardian at https://www.guardianlife.com/careers (http://%20https://www.guardianlife.com/careers) ). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian's use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian's document retention policy, a copy of which you may request via MyHR@glic.com .

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here (https://www.workday.com/en-us/legal/responsible-ai-and-bias-mitigation.html) .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

Visa Sponsorship:

Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.