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Surf Search is hiring: Account Director- Digital/Creative in New York

Surf Search, New York, NE, United States

Job type: Full Time


This is a high-impact, quota-carrying role where youll own a portfolio of Fortune 1000 customers and be instrumental in driving growth through upsells, cross-sells, and account optimization. What Youll Be Doing: Account Growth Strategy Develop and execute strategic account plans to expand footprint within existing enterprise customers. Relationship Development Build long-term, trusted partnerships with senior stakeholders, understanding their business objectives and aligning our solutions accordingly. Collaboration for Success Partner closely with Customer Success, Product, and Marketing to deliver a seamless customer experience and ensure successful expansion initiatives. Forecasting & Reporting Maintain accurate account plans, pipeline visibility, and revenue forecasts, sharing updates and insights with leadership. Customer Advocacy Empower and mobilize clients as references, case study participants, and champions within the legal tech community. Market Expertise Stay current on legal industry trends, procurement priorities, and customer challenges to inform account strategies. Who You Are: You have 5+ years of experience in enterprise SaaS account management, customer growth, or consultative sales with at least 3+ years selling to corporate legal departments. A proven ability to expand revenue within large, complex organizations through strategic account development. A strong executive presence and experience engaging General Counsels, CLOs, and senior legal ops leaders. A consultative approach to identifying customer needs and designing tailored solutions. Excellent communication, planning, and presentation skills. A track record of working cross-functionally to deliver customer success and revenue impact. You are comfortable representing our client in person with senior stakeholders, including traveling for onsite client meetings and key account engagements. Bonus Points if you have: Prior success in account-based selling or expansion roles with multi-product portfolios. Familiarity with legal procurement, legal pricing and spend management.