Communications and Community Engagement Coordinator

Overview
Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career’s website. Applications will be accepted until Thursday, May 14 at 12:00 PM.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people, making everyday life better. Our vision is to be a leading provider of transportation options, delivering innovative and high‑performing services within a multi‑modal network that transforms the social, environmental, and economic well‑being of the diverse communities we serve.

We Are Guided By The Following Organizational Values

Be open to new ideas and continuous improvement by seeking opportunities to enhance service delivery and processes.

Operate with integrity through accountability, professionalism, and ethical decision‑making.

Consider the customer first in decision making by prioritizing service, accessibility, and community impact.

Cultivate employee potential by supporting growth, development, and engagement.

Be proactive by taking ownership, anticipating needs, and driving results.

Under the direction of the Manager, Communications and Community Relations and in coordination with the Manager, Customer Relations, the Community Engagement Coordinator supports and executes digital communications and community engagement efforts to promote LBT’s services and support customer awareness and engagement. This role manages digital platforms, develops and shares content, monitors feedback, and supports outreach efforts to ensure consistent, customer‑focused communication across digital and in‑person channels. The position works collaboratively across departments to support communication initiatives, strengthen LBT’s brand, and promote its services.

Responsibilities
Digital Engagement Core Function

Develop, write, edit, and publish content for digital and print platforms, including social media, websites, and newsletters, ensuring content is clear, accurate, accessible, and aligned with organizational standards.

Maintain social media channels by scheduling posts, monitoring performance, engaging with audiences, and adjusting strategies in coordination with the Manager to improve reach and effectiveness.

Design visual materials, including graphics, flyers, videos, and presentations to support communication and outreach initiatives.

Research and develop communication projects, campaigns, and best practices that support organizational programs and community feedback.

Community Engagement and Outreach Support

Support outreach efforts by promoting events and sharing information through digital channels before, during, and after engagement events.

Attend community events and capture feedback, content, and key takeaways to support ongoing communications.

Identify opportunities to expand reach by using digital tools to increase visibility and engagement for community events.

Support outreach efforts that are inclusive, accessible, and reflective of the diversity within LBT’s service area.

Customer Communications and Feedback Integration

Support development of customer‑facing messaging that is clear, responsive, and aligned with customer expectations.

Align messaging with operational updates (e.g., service changes, route disruptions) and customer care communications.

Collaborate with Customer Care to ensure consistent messaging and response protocols.

Cross Departmental Coordination

Work across departments to ensure operational updates, service changes, and initiatives are communicated clearly and consistently.

Translate technical and operational information into clear, customer‑friendly messaging.

Support coordination of communications for special events, service changes, and regional initiatives.

Analytics, Reporting and Continuous Improvement

Track engagement across digital and community channels to assess effectiveness and identify opportunities for improvement.

Develop insights that connect digital metrics with community outcomes (e.g., attendance, awareness, satisfaction).

Recommend adjustments to improve reach, clarity, and overall customer experience.

General Responsibilities

May represent LBT at community meetings, forums, events, or regional committees as assigned.

Manage multiple deadlines and work effectively in a dynamic environment.

Collaborate to address communication needs and challenges; represent LBT at community events, including evenings and weekends as needed.

Perform other duties as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Attributes And Skill Sets
Strong interpersonal and communication skills, including public speaking, writing, and the ability to communicate tactfully in sensitive situations.

Ability to translate complex transit information into clear, concise messaging.

Self‑starter with the ability to manage multiple priorities and deadlines while working independently with minimal direction.

Demonstrates the ability to collaborate effectively within a team environment and engage professionally with diverse populations.

Knowledge of marketing principles and strategies, with the ability to apply them in a service‑focused environment.

Understanding of branding concepts and basic graphic design principles.

Flexible and adaptable, with the ability to adjust priorities based on changing needs.

Proficiency with Microsoft Office Suite, Adobe Creative Suite, Canva, and social media platforms.

Knowledge of digital media trends and marketing principles.

Ability to align messaging with operational updates and customer care communications.

Ability to handle sensitive information with discretion and in accordance with organizational policies and requirements.

Education And/or Experience

Bachelor’s degree in communications, marketing, public administration, or a related field required.

Two years of experience in digital communications or community engagement preferred.

Demonstrated experience in communications, including customer, community, or employee engagement.

Public speaking and presentation experience preferred.

Valid Class C California driver’s license.

Physical Requirement
Able to lift, carry, set up heavy materials (25 lbs) while supporting the physical and logistical needs of community engagement and outreach events.

Salary Range
$70,123 – $96,814 per year (depending on experience).

Equal Opportunity Employer
Successful candidate must pass agency physical, drug, and alcohol examinations.

Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813.

This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.

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