Senior Technical Writer

At Fortanix, we’re redefining cloud security by enabling customers to build and run applications with a higher level of protection than traditional approaches allow. We’re looking for a Senior Technical Writer who can create clear, accurate, and user-focused documentation, while taking increasing ownership in a structured, agile environment.

This role suits someone with a strong foundation in technical writing who is ready to deepen product understanding, drive documentation strategy for their areas, and meaningfully improve the customer experience.

What you’ll do

Own and drive documentation for specific products or feature areas end-to-end

Partner closely with Engineering, Product, and Support teams to ensure documentation explains not just how features work, but also why they exist and how customers should use them

Plan, draft, review, and publish documentation updates, independently handling standard work and collaborating on more complex topics

Go beyond procedural writing by clearly explaining concepts, use cases, and design decisions

Identify gaps, inconsistencies, and outdated content, and proactively improve documentation quality

Contribute to and evolve the information architecture to ensure content is easy to navigate and scale

Create UI text, in-product help, developer documentation, and supporting materials

Improve content reuse and consistency through structured writing and single-sourcing approaches

Work within docs-as-code workflows (Git-based) to manage changes, reviews, and releases

Create supporting assets such as tutorials or short videos to enhance user understanding

What we are looking for

Strong written and verbal communication skills, with the ability to explain complex topics clearly

Ability to quickly learn new technologies, especially in cloud security and encryption domains

A balance of technical understanding and user empathy

High attention to detail and commitment to content quality

Familiarity with style guides such as Microsoft Writing Style Guide, Chicago Manual of Style, or similar

Working knowledge of Git, Markdown, and structured documentation practices

Ability to work independently while collaborating effectively across teams

Qualifications

7+ years of experience in technical writing

Proven experience working closely with engineering teams and engaging with customer-facing scenarios

Experience in SaaS, cloud platforms, DevOps tools, developer platforms, or security products

Exposure to docs-as-code workflows (Git, pull requests, reviews)

Basic knowledge of HTML and XML

Bachelor’s degree in Computer Science, Electrical Engineering, or a related field

Experience in encryption or data security is a plus

Benefits

Mediclaim Insurance – Employees and their eligible dependents including dental coverage

Personal Accident Insurance

Internet Reimbursement

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