Hospitality Sales Account Manager - North America

The Hospitality Sales Account Manager is a home-based position responsible for driving Lutron’s growth across strategic brands with HQ or presence in North America. In this role, you will have a strategic focus on key luxury hotel brands and developers. This role is especially critical in capitalizing on the accelerated hospitality development through adoption of our technology and early access to brands pipeline. You will support globally where these brands reach and complement the regional closing strategy teams.

In this role, you will build trusted relationships with brands, key developers in region, to promote the standardization of Lutron’s intelligent lighting, lighting controls, temperature controls and shading solutions; generate demand, and secure early-stage specification on flagship hotel and mixed‑use projects. Deep cultural understanding, proven business etiquette, and sensitivity to regional cultural protocols and will be essential in establishing credibility and long‑term partnerships.

Success in this role will require close collaboration with internal teams—across sales, marketing, and business development—to tailor strategies that align with regional priorities, such as world events that drive tourism growth (World Cup, Olympics, etc.) and the luxury tourism investments in the in key pockets and make sure we follow them. The ultimate objective is to enhance Lutron’s influence with top‑tier hotel brands, increase project conversion rates, and support repeat business through relationship‑driven engagement. In this role, you will be very focused on growing the business development with identified brands and gain access to key development groups.

Responsibilities
Hospitality Market & Account Strategy

Develop and execute a strategic approach to priority hospitality markets, with an emphasis on luxury, resort, and large‑scale ("giga") developments.

Identify and prioritize high‑value hotel brands, developers, and projects based on influence, scale, and timing.

Track major hospitality developments to ensure early inclusion in the design process and maximize specification opportunities.

Strategic Account Management – Hotel Brands

Build senior‑level relationships with global and regional hotel brand design and technical teams.

Support integration of Lutron solutions into brand standards, design guidelines, and long‑term development strategies.

Partner with internal regional teams to ensure coordinated engagement and successful project conversion.

Drive preferred partner and standardization opportunities across guest rooms, residences, and public spaces.

Developer & Design Influencer Engagement

Establish and maintain trusted relationships with leading hospitality developers, architects, lighting designers, and MEP consultants.

Position Lutron as a basis‑of‑design solution through consultative engagement and tailored technical support.

Ensure appropriate Lutron resources are engaged to support design intent and secure specifications.

Industry Leadership & Partnerships

Represent Lutron at major hospitality conferences, forums, and industry events.

Build strategic relationships with complementary ecosystem partners and technology integrators.

Collaborate cross‑regionally to strengthen Lutron’s presence and influence within the global hospitality community.

Internal Leadership & Collaboration

Act as a senior hospitality leader within Lutron, influencing strategy, pipeline development, and long‑term growth.

Collaborate closely with sales, engineering, marketing, and product teams to deliver a seamless client experience.

Capture and share market and customer insights to inform product development and hospitality‑specific strategies.

Maintain accurate project and account data within Salesforce CRM.

Qualifications

Bachelor's degree preferred

Minimum 10 years of proven experience in sales, technology or the design construction field

Experience selling to the hospitality community, preferred

Proven consultative sales skills

Demonstrated ability to collaborate cross‑functionally to drive initiatives to completion

Proficiency in CRM tools, particularly Salesforce, is a plus

Ability to travel 35%-50%, as required

Personal vehicle and Driver's License required

Lutron Electronics is an Equal Opportunity – Affimative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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