Program and Operations Supervisor - Adult Pretrial and Home Electronic Monitorin

The City of Richmond-Department of Justice Services is seeking a qualified individual with experience to fill the position of Program and Operations Supervisor for the Division of Adult Services – Pretrial and Home Electronic Monitoring Services.

The successful candidate will be responsible for managing the day‑to‑day operation in a fast‑paced environment, serving individuals who are court‑ordered to pretrial services with a release condition of GPS/electronic monitoring. The incumbent will oversee internal and external communication and work collaboratively with local courts, law enforcement, defense attorney, prosecutor, magistrate, and other stakeholders involved in public safety and community support services.

The incumbent will oversee a staff of fifteen (15) that includes officer and supervisor positions; ensure program compliance in accordance with state statutes and local ordinances; manage program budget to include local and state funding sources; identify and examine qualitative and quantitative performance measures that include the use of data from GPS/electronic monitoring database; complete quarterly progress reports; develop program policies and procedures; manage employee personnel matters in accordance with city administrative regulations; and serve as a resource to the local Community Criminal Justice Board in its strategies to improve sentencing alternatives. Work is performed independently with general supervision from the Deputy Director of Adult Operations.

Developing and implementing daily operational policy and procedures to ensure effective delivery of services.

Developing and managing program goals, performance targets, and budgets.

Preparing monthly, quarterly, and annual program progress and financial reports.

Conducting research and data analysis as needed for program planning and outcome performances.

Problem‑solving formally and informally with other agency personnel of all levels to ensure effective and efficient systems are in place.

Serving as a liaison to Virginia Department of Criminal Justice Services, Virginia Department of Corrections, District 1 Probation and Parole, and the local courts.

Representing the Department at stakeholder meetings.

Monitoring the implementation of evidence‑based practices in a criminal justice setting.

Providing direct supervision over program supervisors.

Completing staff performance evaluations.

Coordinating staff training and professional development.

Developing ancillary service agreements.

Performing other related work as assigned.

This position is considered Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

This individual may be required to work nights, weekends, holidays or on call, as needed.

Some assignments may require a valid driver’s license with a satisfactory driving record and a valid Commonwealth of Virginia driver’s license within 30 days of hire.

Knowledge, Skills, and Abilities:
Knowledge

Computer programs such as Microsoft Office Suite

Accounting, budgeting, accounts payable/receivable

Grant management

Cultural development

Data analysis

Data management

Electronic databases and related software applications (such as RAPIDS financial system)

Federal regulations pertaining to assigned area

General knowledge of the laws and legal procedures related to focus area

Implementation of Evidence Based Programs

Permit and plan review, processes, and procedures

Project management

Rule Based Applications

Surveillance services, including GPS

Pretrial Services Act and Community Corrections Act

Skills

Communicating and coordinating with various internal and external departments

Creating and implementing policies and procedures

Gathering and interpreting data routinely

Interpreting and applying federal regulations for programs

Managing contracts, projects, data, reports, etc.

Overseeing daily accounting and procurement functions

Overseeing the financial and operational aspects of programs of focus

Setting timetables, achieving milestones and tracking progress, and taking corrective actions

Supervising including conducting performance evaluations, mentoring, etc.

Understanding program's intent and application

Writing procedures

Abilities

Detailed oriented

Organization

Oral and written communication

Minimum Training and Experience:

Bachelor’s degree in business or public administration, or field related to assignment.

Four years of journey‑level professional experience in area related to assignment.

An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Preferred Training and Experience:

A master’s degree in business, public administration, or field directly related to assignment may be preferred.

Extensive experience monitoring GPS tracking systems.

Demonstrated experience implementing correctional evidence‑based practices in a community correction setting.

Demonstrated experience communicating/testifying in court setting.

Demonstrated experience administering pretrial and probation risk assessments.

Strong knowledge of local Richmond community resources and human services network.

Five (5) or more years of experience supervising five or more employees.

Strong communication skills at multiple levels of government.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Environmental Hazards:
Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment:
Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

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