Customer Experience Specialist - PT

Compensation
$20.25/hour hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 per hour).

What You’ll Do

Act as the front‑line customer experience specialist for Avis First customers, ensuring a seamless, personalized experience from delivery to collection, including clear communication, smooth logistics, and premium service at every step.

Deliver a best‑in‑class experience for customers, ensuring a welcoming, professional, and personalized interaction.

Provide a premium customer experience by delivering vehicles directly to customers.

Collaborate with team members and management to coordinate timely vehicle delivery and collection.

Communicate proactively with premium‑level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.

Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Perks You’ll Get

Bi‑weekly hourly wage (New York and Puerto Rico: weekly wage)

On‑the‑job training

Paid time off

Medical, Dental, and Other Insurance

Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses

Retirement benefits (401k)

Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full‑time/part‑time status and location

What We’re Looking For

Minimum 1 year experience in a customer service role, preferably hospitality or car rental

Professional, friendly demeanor with a focus on customer satisfaction

Strong verbal and written communication skills

Technologically proficient and comfortable using various mobile devices

Valid Driver’s License

Must be 18 years of age and legally authorized to work in the United States

Ability to work in a fast‑paced environment with strong multitasking and organizational skills

Flexibility to work various hours not limited to evenings, weekends and holidays

Willingness to work outdoors in all weather conditions

On‑site requirement: this position requires regular, on‑site presence and cannot be performed remotely

Ability to lift up to 50 pounds and continuously sit, stand, walk, enter, exit, drive a variety of automobiles, talk, hear/listen and type

Equal Opportunity Employer
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

Location
Denver, Colorado, United States of America

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