Associate Account Manager

Subordinate Positions: None

Location: Libertyville, IL

Salary Range: $45,000 - $47,250

Overview
Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary
Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.

Responsibilities

Collection of EC accounts to achieve established Corporate/Regional goals

Extensive phone contact collecting on active delinquent accounts

Coordinate collection efforts with Franchisee network

Coordinate product return with Account Managers/Senior Account Manager

Report and consult with management on major issues

Achieve assigned delinquency/loss goals and metrics

Answer field and customer questions

Resolve credit/payment problems

Assist in promoting Credit Sales programs and promotions

Qualifications

High school diploma.

2 years customer service or collections preferred

Bachelor’s degree is preferred

Business Understanding & Skills

Credit and collections

Communications – verbal and written

Computer applications

Negotiation

Skills

Analytical

Standards and Ethics

Approachable

Decisive

Collaborative

Benefits

Medical, basic dental, basic life, basic accidental death, and dismemberment coverage

Short term and long-term disability, Employee Assistance Program

Business travel accident insurance

Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot

Market competitive compensation with rewards for high performance and special skills

Bonus, incentives, awards, or sales commissions depending on position and level

Base pay progression through lateral & promotional development on both managerial and technical career paths

Paid time off, vacation, and paid holidays

Tuition Assistance Plan

Employee Stock Purchase Plan – annual optional enrollment period

Retirement programs including 401(k) Plan with matching employer contributions

Will be required to pass an immediate drug test upon offer.

Travel: No travel expected

Effort: Normal working hours

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

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