Client Services Manager

Job Description:

Responsible for the management of their Team Leaders and the project managers under their supervision
Manage team workload and assignment flow to PMs
Help manage client relationships for the team’s client accounts
Consistently meet client expectations for delivering market research data and services
Actively monitor and update the management team with key performance indicator data
Identify, seek, and provide world‑class training for team members
Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
Allocate manageable goals to employees based on team needs, interests, and development needs
Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth
Reward and recognize performance as appropriate
Requirements:

At least 5 years of recent experience in quantitative online and digital market research experience
At least 2 years of progressive management experience of complex market research operational functions in matrixed environments
5+ years of experience in business environment
5+ years project management experience
Benefits:

Full range of medical and other benefits
Discretionary incentive program

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