Technical Writer - Hybrid

Technical Writer

Location: Primarily Remote; Occasional onsite days in Downtown Pittsburgh, PA
Job Type: Contract, with possible Contract to Hire
Work Authorization: U.S. Citizen or Green Card
The A.C.Coy Company has an immediate need for a contract Technical Writer. This individual will provide interim technical writing support within a busy technology department, ensuring prompt turnaround of tickets and requests for technical writing/editing or IT documentation assistance.
Our ideal candidate will have 3+ years of experience in Technical Writing and a strong background in IT terminology and documentation for work instructions, process documentation, and creating easy-to-understand user guides for non-technical readers.
Responsibilities

Develop and update existing policies and procedures documents
Utilize SharePoint to support warehousing of all documents, reports, and artifacts
Develop training materials including 'how-to' guides, slide decks, interactive online training, and other instruction for a non-technical audience
As needed, attend IT leadership meetings to capture or edit meeting minutes and document action items
Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the organization.
Provide current documentation, revision histories, and tracking information to support Audit activities
Update templates
Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
Verify accuracy of documentation
Qualifications

Required:
3+ years of technical writing experience, with at least 1 year of exposure to IT documentation and reference materials
Intermediate to Advanced proficiency with O365 and especially Word, Excel, and SharePoint
Proficiency with Adobe Acrobat
Strong writing and editing skills with an ability to distill complex technical content in a clear and concise manner
Any experience developing online training content
Strong attention to detail; Commitment to responsiveness; Accountable and available when working remotely
Preferred:
Any experience with MS Visio
Hands on experience with Service Now, or any other IT ticketing system