Client Services Manager

The Client Services Manager enhances the client experience by providing exceptional client service, assisting in safeguarding client assets, and servicing as administrative and operational support to Financial Advisors. The Client Services Manager is responsible for understanding firm policies, procedures and digital capabilities that will allow them to interact with Financial Advisors, as well as, new and existing clients.

Keys

1 to 5 years of overall in wealth management

Preferred: Bachelor’s and Series 66 or Series 7

Duties and Responsibilities

Maintain existing client relationships through the processing of client requests

Resolving client inquiries

Making sure key client information and documentation is up to date

Onboard new client accounts

Provide daily management of clients’ needs for insurance and RIA/brokerage operations

Obtain and prepare necessary applications and appurtenant paperwork

Assist clients with required paperwork

Facilitate asset transfers

Collaborate with B/D and custodian(s) to resolve client issues

Utilize CRM software and web-based applications for data retentionProvide support for preparation of client meetings

Execute trades at the direction of the advisors and/or the client

Prepare and distribute daily cash activity report to advisors

Key Characteristics

Acute attention to detail and organization

Ability to prioritize and multi-task in a fast-paced environment

Desire and willingness to learn and grow

Team-minded

Education/Licensing Requirements

College degree preferred or 3+ years of business experience in an operational role

Experience in financial services preferred

Series 7: FINRA General Securities Representative licensed preferred

Series 66: FINRA Uniform Combined Securities Agent and Investment Advisor State Law Exam licensed preferred

Must be willing to study for and pass additional federal and/or state exams relevant to position

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