Program & Operations Coordinator

Program & Operations Coordinator ( Part-Time)
Rebuilding Together Pitt County
$17 - $20/hour
Rebuilding Together Pitt County ("RTPC") is a 501(c)(3) nonprofit providing critical home repairs, accessibility modifications, and safety improvements at no cost to qualifying homeowners in Pitt and Greene Counties, NC.
The Program & Operations Coordinator is the person who makes sure our homeowners feel supported and our paperwork doesn't develop its own repair needs. This is a

part-time , people-centered role working closely alongside the Executive Director across two clear lanes: helping homeowners navigate the repair process from application to completion, and keeping the data and documentation that backs our work accurate and current.
We're looking for someone who is people-centered and detail-oriented , equally at home in a spreadsheet and a neighbor's living room, and motivated by work that makes a tangible difference.
RESPONSIBILITIES

Program & Homeowner Support

Serve as a primary point of contact for homeowners through application intake, eligibility review, and the full repair process
Collect, verify, and organize homeowner documentation
Conduct home visits alongside the Executive Director to document repair needs and support prioritization
Communicate clearly and compassionately with homeowners regarding status, timelines, and next steps
Coordinate scheduling of home assessments, contractor visits, and inspections
Support project closeout including homeowner agreements and post-repair follow-up
Data, Reporting & Administrative Support

Maintain accurate homeowner, project, and program records using internal database
Track program outcomes and collect data for funder reporting and grant compliance
Assist with documentation for reimbursements, audits, and reporting deadlines
Identify gaps in records or processes and flag proactively to the Executive Director
QUALIFICATIONS

Required:

High school diploma or equivalent; lived experience considered
2–3 years in nonprofit program coordination, social services, community health, housing navigation, or similar
Strong organizational skills and reliable follow-through
Proficiency in Microsoft Office and Google Suite
Valid driver's license and reliable transportation for local travel
Preferred:

Associate's or bachelor's degree in a related field
Experience in a small nonprofit or growth-stage organization
Familiarity with housing, home repair, or community development
Experience with Salesforce or similar platforms
PHYSICAL REQUIREMENTS

This role requires the ability to conduct home visits in varied conditions, including:
Walking through properties with uneven terrain, limited lighting, or restricted access
Bending, stooping, and kneeling to observe and document repair needs
Occasionally accessing crawl spaces, attics, or tight areas for assessment purposes
Lifting and carrying materials or equipment up to 25 pounds
Standing or walking for extended periods during site visits
Reasonable accommodations will be made for qualified individuals with disabilities.
GROWTH PATH

This role is designed to expand in hours, scope, and compensation as RTPC grows. The right candidate will grow into volunteer coordination, independent home assessments, and broader operational responsibilities over time.
WORK ENVIRONMENT

Part-time, 20–30 hours per week
Flexible schedule set in coordination with the Executive Director
Primarily in-person and field-based; some remote administrative work available
Occasional evenings or weekends may be required.
Our office is dog-friendly — a love of dogs is not required, but it helps.
ABOUT RTPC

RTPC is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our mission, and the diverse communities we serve and call home. We do all of this with kindness, empathy, and respect.
We show up as neighbors helping neighbors — working alongside homeowners, volunteers, and partners rooted in Eastern NC.
Learn more: rebuildingtogetherpittcounty.org

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