Sales Coordinator - Experience in Screen Printing/Merch Printing industry

Sales Coordinator/Office Manager — Custom Apparel & Print ShopONYX INK | Doral, FL | Part-time (with path to full-time) | On-site
ONYX INK is a growing custom apparel printing company specializing in screen printing, DTF, embroidery, and promotional items. We’re moving into a larger production facility and looking for an Office Manager who can drive sales from the front of the house while keeping our operations organized. This role starts part-time with a clear path to full-time as we grow – ideal for someone who wants to grow with the business.
About the role

This is primarily an inside sales role with office management responsibilities. You’ll be the first point of contact for customers calling, emailing, or walking into our showroom – turning inquiries into orders and turning one-time customers into repeat accounts.
Your focus will be on upselling and account growth: a customer comes in for screen-printed t-shirts? You’re showing them embroidered polos for their managers and DTF for their small-batch reorders. A team orders 50 jerseys? You’re following up about coaches’ jackets and parent merch.
What you’ll do

Quote and close inside sales for screen print, DTF, and embroidery jobs
Upsell additional decoration methods, garment upgrades, and add-on items
Follow up on open quotes and nurture existing accounts (schools, teams, local businesses, corporate)
Manage incoming orders from quote to delivery – order entry, art approvals, production scheduling, customer updates
Handle invoicing
Order blanks and shop supplies, manage inventory
Greet showroom visitors and represent ONYX INK professionally
What we’re looking for

2+ years of experience in a screen printing, embroidery, DTF, or decorated apparel shop (non-negotiable – we need someone who already speaks the language: ink colors, stitch counts, garment brands, Pantone matching, mockups, production minimums)
Proven inside sales experience with a track record of upselling and closing
Highly organized – you can juggle 30+ open orders without losing track
Proficient in learning our shop management software and QuickBooks
Comfortable working on-site in a production environment
Nice to have (not requierd)

Experience with Adobe Illustrator, Canva or basic art file prep
Familiarity with embroidery digitizing workflows
Existing contacts in the South Florida apparel/promo market
Young and willing to learn and grow this industry as a career
What we offer

Competitive hourly rate based on experience
Sales commission and upsell bonuses
Clear path from part-time to full-time as the business grows
Modern, clean shop with automatic press, conveyor oven, DTF station, and embroidery
Direct impact role – you’ll help shape how we scale
Schedule:Part-time to start is flexible, transitioning to full-time based on performance and business growth.
Work Location: In person in Doral
ONYX INK is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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