Account Relationship Specialist / Office Manager (Beaufort County)

Account Relationship Specialist / Office Manager
Part‑Time Position

The Post and Courier Beaufort County

The Account Relationship Specialist / Office Manager assists the advertising sales team with administrative sales functions and account fulfillment to maximize selling time and revenue generation. The role performs clerical functions such as record keeping, correspondence, ad/billing entry, ad creative proofing, account communication, contract and sales maintenance, and other administrative duties. The specialist also works with clients on creative concepts, collects creative assets, and creates photo and video content as needed. Additionally, this position serves as the office manager for the P&C Beaufort County office in Bluffton, South Carolina, maintaining day‑to‑day office operations and ensuring a positive customer experience and successful campaign execution for advertising clients.

Responsibilities:

Manage new and existing accounts with a focus on first‑class customer service, client satisfaction, and retention.

Help create digital solutions that meet and exceed clients’ expectations by delivering the right results at the right time.

Provide administrative assistance to account executives, sales managers and advertising management to maximize their time selling and generating revenue.

Order ads in the ad billing system.

Handle all creative work for the account list, including requesting proofs through the creative system and uploading camera‑ready artwork.

Develop photo and video content for clients as needed for campaigns.

Complete paperwork such as client information for account set‑up, data for client profiles, adjustments, and contracts.

Assist in the preparation of custom sales presentations at the request of account executives and sales managers.

Manage ongoing client digital marketing campaigns by submitting insertion orders to launch campaigns, submitting revision tickets, requesting digital creative, and requesting reporting.

Perform task and project management for advertising‑related initiatives.

Assist in readers’ choice programs and other interactive contests and initiatives.

Manage ad fulfillment for special sections and unique print publications produced by The Post and Courier Beaufort County.

Manage the day‑to‑day administrative functions of the P&C Beaufort County office.

Manage circulation and distribution of the printed newspaper, including route management, drop‑location relationships, and oversight of contracted delivery drivers.

Keep the sales team updated with all sales materials and premium positions.

Research account history, revenue information, trends, and billing issues.

Assist with rate referrals, product information, billing disputes, ad insertion orders, and other client questions or concerns in a proactive, positive manner.

Provide quality customer service to all accounts from ad initiation through publication and follow‑up on results primarily via phone and email communication.

Assist in managing and completing reports in a timely manner as requested.

Manage the account list’s aging report and all necessary billing collections in partnership with the corporate collections team.

Request digital campaign reports and share with clients as needed.

Attend sales meetings and training sessions as requested to obtain essential job information.

Attend events and networking opportunities on behalf of P&C Beaufort County.

Support the planning and execution of P&C Beaufort County operated and/or sponsored events.

Log all client‑facing communication in HubSpot CRM.

Keep the team updated on changes in product or process and assist in organizing team information and documents.

Handle all walk‑in and call‑in customer or reader needs.

Stock office supplies and generate office orders.

Perform other duties as assigned.

Requirements, minimum education level, and experience:

Bachelor’s degree preferred, or an equivalent combination of education and experience.

1‑2 years of sales, marketing or customer service experience.

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