Director, Strategic Account Management - CVS Media Exchange (CMX)

Director, Strategic Account Management
Lead and develop a high‑performing team of Senior Account Managers and Account Managers, driving strategic client relationships, optimizing media execution, and ensuring measurable outcomes for suppliers, advertisers, and agencies.

Responsibilities

Team Leadership & Development

Lead, mentor, and develop a team of Senior Account Managers and Account Managers, fostering professional growth and a culture of continuous improvement

Set clear performance expectations, provide regular feedback, and conduct ongoing coaching to elevate team capabilities.

Share best practices and drive adoption of innovative strategies to maximize revenue growth and client satisfaction.

Strategic Planning & Oversight

Partner with Industry Managers to oversee Joint Business Planning (JBP) efforts, ensuring alignment of media strategies with supplier and advertiser growth objectives

Guide the creation of campaign strategies and audience targeting recommendations across brands and product lines.

Approve strategic supplier growth proposals, leveraging deep understanding of client business goals and marketing objectives.

Client & Supplier Relationship Management

Serve as executive sponsor for key supplier and advertiser relationships, ensuring high‑level engagement and satisfaction.

Support the team in managing day‑to‑day business, resolving escalations, and identifying opportunities for incremental revenue.

Champion education of clients on performance metrics, insights, and optimization strategies.

Campaign Execution & Performance Optimization

Oversee the end‑to‑end campaign lifecycle, ensuring precision in launch, optimization, and wrap‑up across all accounts

Monitor campaign performance using KPIs and data‑driven insights, guiding the team to optimize outcomes and deliver actionable recommendations.

Cross‑Functional Collaboration

Partner with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction

Ensure seamless execution and accurate delivery of campaigns through effective collaboration with internal stakeholders.

Support monthly billing processes and maintain oversight of campaign tracking systems.

Strategic Influence & Thought Leadership

Present key issues, insights, and recommendations to senior leadership with clarity and strategic vision.

Influence supplier investment and drive growth through innovative media solutions and data‑driven strategies.

Stay abreast of industry trends, analytics platforms, and emerging technologies to inform team strategy and client recommendations.

Location

Boston or Wellesley, MA

Woonsocket, RI

New York, NY – Soho office

Blue Bell, PA

Chicago, IL

Required Qualifications

10+ years' experience in account management, media planning, digital marketing, or retail media (CPG/retail preferred), including upselling experience.

5+ years proven experience in leading and developing teams.

Preferred Qualifications

Strategic Planning & Execution expertise in overseeing Joint Business Planning (JBP) and developing media strategies that align with supplier and advertiser growth objectives.

Client & Supplier Relationship Management: Ability to serve as executive sponsor for key accounts, ensuring high‑level engagement, satisfaction, and long‑term partnership growth.

Performance Optimization: Advanced skills in monitoring campaign performance using KPIs and data‑driven insights, guiding teams to optimize outcomes and deliver actionable recommendations.

Cross‑Functional Collaboration: Experience partnering with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction.

Analytical & Reporting Skills: Proficiency in performing in‑depth data analysis, delivering accurate campaign performance reports, and presenting insights to senior leadership.

Mentorship & Team Development: Commitment to mentoring team members, fostering professional growth, and sharing best practices to support continuous improvement and revenue growth.

Communication & Presentation: Excellent written and verbal communication skills, with the ability to present clearly and effectively to internal stakeholders and external partners.

Strategic Influence & Industry Knowledge: Ability to influence supplier investment, drive growth through innovative media solutions, and stay abreast of industry trends, analytics platforms, and emerging technologies.

Education

Bachelor's degree in Business, Marketing, or a related field or equivalent (HS Diploma and 4 years of experience) required.

Hours
40 hours per week

Time Type
Full time

Pay Range
$105,000.00 – $231,132.00

Benefits
Medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources supporting the physical, emotional, and financial well‑being of colleagues and their families.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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