Direct Marketing Sales Agent

About the Role
The DMS Sales Agent conducts selling activities related to inbound calls inquiring about individual health plan products. The work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

Use knowledge of the product portfolio training to accurately assess the distinct needs of different consumers, explain the differences between various health insurance options, and assist the consumer in selecting coverage that meets their unique needs.

Use a consumer‑centric, consultative selling approach to align our consumers’ healthcare needs with appropriate products from Humana’s portfolio, including but not limited to Medicare, dental and vision.

Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction.

Department Hours – Shift could fall between the business hours of 7:00 am to 11:00 pm Eastern time. Hours are subject to change based on business needs .

Training Hours – Training will start day one of employment and run the first 7 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success .

Required Qualifications

Active resident Health insurance license for your state of residence.

Flexibility – Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands.

1+ years professional experience in navigating multiple computer tools/systems/screens.

Prior Call Center, Medicare product sales or sales positions experience.

All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self‑provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company.

Preferred Qualifications

Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance.

Additional Information

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Benefits

Health benefits effective day 1.

Paid time off, holidays, volunteer time and jury duty pay.

Recognition pay.

401(k) retirement savings plan with employer match.

Tuition assistance.

Scholarships for eligible dependents.

Parental and caregiver leave.

Employee charity matching program.

Network Resource Groups (NRGs).

Career development opportunities.

Work Information
Remote Position. Travel: Occasionally travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40 hours.

Pay Range: $40,600 – $55,800 per year. This job is eligible for a commission incentive plan.

Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

#J-18808-Ljbffr