Hybrid Job opportunity for the role of Technical Writer

Job Title Responsibilities:
Liaise with department heads and end users to define and identify business procedures
Establish documentation needs for hardware and software
Analyze IT project requirements to determine types of documents needed
Collaborate with systems and development staff to collect and interpret technical information
Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts
Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals
Edit written documentation of development and other IT staff to create unified and consistent support documents
Establish, communicate, and maintain documentation standards, and provide training where required
Maintain currency and accuracy of all documentation
Personal Attributes:
Exceptional written and oral communication skills
Superior attention to detail
Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly, specifically complex technical information
Ability to analyze target audience and to present ideas in user-friendly language
Good understanding of the organization’s goals and objectives
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Education / Experience:
Graduation from an accredited college or university with a bachelor’s degree in Information Technology, Information Sciences and Technology, Business Analysis and Management, Business Analytics and Information Technology or other related degree and three years of professional level experience in technical writing, editing, and documenting information technology software systems. Knowledge of information gathering, planning, and organizing as well as a strong understanding of document formatting and presentation techniques. Experience working with Microsoft Windows and Microsoft Office. Experience with court operations and business processes preferred.
Substitutions of Experience for Education: Professional level experience in business process analysis, computer systems implementation, or business information systems may be substituted for the required bachelor's degree on a year for year basis.