Sales Account Manager

Sales Account Manager
Location: Gardner, MA | Division: Mack Prototype (a Division of Mack Molding)

About Us
We are a fast-paced, customer-focused prototype and low-volume production manufacturer serving the medical, defense, and industrial sectors. Our capabilities include 3D printing, urethane casting, CNC machining, and injection molding. We pride ourselves on delivering rapid, high-quality solutions for complex parts.

Position Summary
The Account Manager is responsible for managing customer relationships, generating new business with assigned accounts, and leading projects from RFQ through delivery. This role combines technical sales, account management, and project coordination. The Account Manager serves as the primary customer contact for new RFQs and production order management.

Key Responsibilities
Account Management

Serve as the primary point of contact for customers

Maintain ongoing customer service communications regarding quotes, schedules and production status

Build long-term relationships to drive new and repeat business

Maintain customer satisfaction

Enter customer Purchase Orders and create job travelers for production

Communicate achievable delivery commitments and updates to customer

Able to manage multiple customers, projects and priorities

Manage order schedule based on customer requirements and capacity with operations including schedule changes and expedites

Maintain document control

Manage customer program cost, quality and lead times

Support new program kickoffs with engineering, operations and quality

Sales Growth

Generate new RFQs from incoming leads and existing accounts

Identify new opportunities with prospects and customers

Support outbound marketing and prospecting as needed

Review and qualify incoming opportunities

Coordinate quotes with Engineering Quote Team

Assist in pricing strategy in collaboration with engineering and operations

Prepare and deliver quotes for new and repeat production

Follow up on open quotes

Required Skills & Experience

Bachelor’s Degree from four‑year college or university; majoring in Business Administration or Engineering

1‑2+ years of experience in technical sales, account management or program management preferably in a manufacturing, engineering, or technical environment

Strong organizational skills and detail oriented

Passionate Team Player

Excellent written and verbal communication and interpersonal skills

Strong analytical and problem solving skills

Proficient with ERP systems

Proficient in Microsoft Office, Google Workspace, or similar tools

Preferred Skills & Experience

Experience with 3D CAD and 2D drawings with ability to understand and communicate part requirements, manufacturing processes, and timelines

Experience working with 3D Printing, Additive Manufacturing, Injection Molding and/or Machining

Experience working with customers in regulated industries like medical or defense

Marketing experience with websites, shows and social media

What We Offer

Competitive compensation, benefits and bonus

A collaborative team environment

Opportunities for professional growth and development

A key role in delivering innovative solutions to high-value customers

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