Senior Account Director

Senior Account Director
At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience‑led rewards. From global banks to high street retailers, our programs are designed to shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers.

Benefits

Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues – Check out our clients

Weekly webinars to support your development through our People Academy

Annual TLC Wellness Week and programmes throughout the year

TLC Culture Club – including seasonal social events, tasty lunches & more

TLC Gives Back – volunteering opportunities, including off site visits and volunteering leave

TLC Rise – supporting and empowering women into leadership roles

Frankies – Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

TLC Owner’s Club – Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our shareholder scheme.

We’re looking for a confident, commercially minded Senior Account Director to lead our most important client relationships and help drive long‑term growth for TLC and our partners.

This is a role for someone who thrives on connection — with clients, with teams, and with the work. You’ll be trusted by senior stakeholders, respected internally as a calm and credible leader, and motivated by building partnerships that last.

You’ll bring strategic thinking, commercial sharpness, and positive energy to everything you do. You’ll create the conditions for great work to happen, support teams to perform at their best, and help TLC continue to grow in smart, sustainable ways.

What you’ll be doing

Act as a senior strategic partner to key clients, building trusted, long‑standing relationships

Shape account strategy and growth plans that unlock opportunity for clients and TLC

Identify and convert opportunities to deepen partnerships and grow revenue

Lead account teams with care, clarity, and ambition, setting high standards while supporting development

Own the commercial health of your accounts, including forecasting, profitability, and delivery quality

Bring teams together across disciplines to ensure work is joined‑up, focused, and impactful

Play a key role in pitches and proposals, helping us win and grow the right business

Use insight, data, and experience to guide decisions and keep work moving forward with purpose

Who we’re looking for

Strong experience leading and growing client accounts, ideally within marketing, advertising, or communications

Confidence working with senior clients and navigating complex stakeholder environments

Natural leadership style that brings out the best in people

Commercial instinct and a clear understanding of what drives sustainable growth

Clear communication, sound judgement, and the ability to stay calm under pressure

A genuine desire to do great work with good people

What success looks like

Clients see you as a trusted partner who understands their business and brings smart solutions

Teams feel supported, motivated, and clear on what great looks like

Accounts grow through strong relationships, commercial discipline, and confident leadership

The energy around you is positive, collaborative, and focused on progress

Being a people‑led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

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