Communication Specialist Job at Virtual Vocations Inc in New York

A company is looking for a Communication Specialist to handle sensitive information and support customer service in a remote environment.
Key Responsibilities

Engage reporters with care and ensure their information is handled confidentially
Answer calls and follow the intake process while exercising good judgment
Conduct guided interviews to collect accurate report details and assist with departmental projects

Required Qualifications

Outstanding customer service skills with a strong results orientation
Ability to remain calm in distressing situations and demonstrate emotional resilience
Weekend availability and flexibility to work in a 24/7 operation
Minimum typing speed of 35 WPM and experience with MS Office
Comfortable working in a fast-paced environment and willingness to use AI technologies