Account Manager - On Site

Compensation
$33,400-$53,130 Base, Plus commission . Additional Compensation through commission (Commission to be discussed at point of offer).

Company Summary
Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority‑owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Job Summary
Help make a difference! CaptionCall is looking for a caring, customer‑service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

Generate leads by demonstrating the CaptionCall phone and service directly to eligible users.

Manage a territory through in‑person interactions, presentations and events using direct sales methodologies.

When assigned, work with Hearing Care Professionals on the patient certification and referral process.

Represent CaptionCall at various events as assigned.

Adhere to strict compliance policies set by the company.

Utilize company CRM to log daily activities.

Maintain the confidentiality of highly sensitive information relating to employees of CaptionCall; integrity is essential.

Other duties as assigned.

Supervisory Responsibility
This position has no supervisory responsibilities.

Travel Requirements
25–50% travel.

Education
Minimum: High School Diploma or GED.

Experience
Minimum Years of Experience: None specified.

Knowledge, Skills, and Abilities

Provide excellent customer service.

Meet or exceed Account Manager expectations and maintain established goals.

Work evenings and weekends as needed.

Drive and travel via air as needed.

Tailor to the unique needs of individual healthcare professionals.

Present clearly and comfortably to large and small groups.

Adapt to various sales situations and environments.

Be reliable, organized, and punctual.

Work independently.

Communicate effectively in English (reading, writing, speaking, listening).

Experience in outside sales or similar roles.

Familiarity with assistive devices for the hearing impaired is a plus.

Experience working with senior citizens.

Basic computer knowledge and experience.

Working Conditions and Physical Requirements

Daily driving required; must have a reliable, licensed and insured vehicle available at all times.

Possess and maintain a valid driver license.

Maintain a good driving record.

Must have a PC (not a Mac) and a high‑speed internet connection to perform essential job duties.

Must be able to walk, bend, crawl, kneel, lift and move furniture as needed.

Positive attitude, team player, with good interpersonal communication skills and able to work across company departments.

Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. Integrity is essential to maintain the information in strictest confidence.

Equal Employment Opportunity
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Qualifications

Behaviors: Innovative – Consistently introduces new ideas and demonstrates original thinking; Dedicated – Devoted to a task or purpose with loyalty or integrity; Enthusiastic – Shows intense and eager enjoyment and interest; Detail Oriented – Capable of carrying out a given task with all details necessary.

Motivations: Growth Opportunities – Inspired to perform well by the chance to take on more responsibility; Ability to Make an Impact – Inspired to perform well by contributing to the success of a project or the organization; Self‑Starter – Inspired to perform without outside help.

Skills: Builds Relationships (preferred).

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