Account Manager

Overview
Scope of Responsibilities : Works under general supervision to see that the needs of ProAct clients and members are met. Build and maintain relationships with clients, brokers and consultants to maintain and grow ProAct’s book of business.  Relies on experience and judgment to plan and accomplish required tasks and goals.

Travel: Travel required; some overnight travel required.

Job Summary: As the primary point of contact for ProAct clients, the Account Manager is responsible for building relationships with new clients and coordinating internal parties and external vendors to meet and exceed client expectations. The Account Manager will work with operations to ensure proper execution in providing clients and members the best possible service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment and continuous improvement.

Responsibilities

Establish and maintain strong client and business partner relationships

Champion the customer/client at all levels internally

Adaptable to support incoming new sales

Identify needs and requirements to promote Pro Act’s solutions and achieve mutual satisfaction

Conduct reviews with existing business on a regular basis to provide insight into their prescription benefit, trends, and costs

Respond to clients’ questions and ensure their problems are resolved

Assist in the implementation stages of new clients, including employee orientation meetings

Assist in the sales process to outline ProAct’s value proposition as it relates to our service offering

Responsible for production of employee communication materials

Responsible for the management of the renewal process of existing clients

Assist in planning and implementing client educational forums and special events

Attend on-site client service meetings, employee orientation meetings and health fairs

Oversee contract administration

Coordinate attendance and exhibits for trade shows, health fairs and all other special events

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications
Experience:

Preferred: 3-5 years’ previous experience in Account Management, Client Service, or similar customer service-related field.

Job Skill Requirements:

Business to business experience required

Superior communication skills, both verbal and written

Superior organizational skills

Ability to multi-task and prioritize

Coordinate and lead others in process improvement and change

Flexibility and ability to work under and meet deadlines

Educational Requirements:

Minimum: Associates Degree in business administration, management, marketing or similar field

Preferred: Bachelors Degree in business administration, management, marketing or similar field