Social Media & Online Reputation Specialist

Kendall Auto Group is a family-owned and operated automotive group committed to delivering exceptional customer experiences. With a strong presence across the Northwest, we pride ourselves on integrity, innovation, and community engagement.
Overview Full-Time | On-site
We are seeking a dedicated, kind, and capable Social Media & Online Reputation Specialist to collaborate with our team in the management of dealership and manufacturer marketing campaigns for our diverse group of car dealerships; including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, INFINITI, Jeep, KIA, Lexus, Lincoln, Mazda, Mercedes-Benz, Nissan, Porsche, RAM, Sprinter, Subaru, Toyota, and Volkswagen.
This role is ideal for someone who genuinely cares about helping people, enjoys creating and sharing engaging content, and is flexible and supportive in a team environment.
Job Scope The primary responsibility is to support our dealerships and Kendall Cares representatives in delivering exceptional service to our customers and communities.
Key Responsibilities Respond to customer inquiries, comments, and online reviews
Create posts in alignment with manufacturer guidelines
Ensure compliance with brand and creative standards
Manage and publish social media content
Monitor and enhance the company’s online reputation
Support community outreach and engagement initiatives
Create, publish, and distribute monthly newsletters
Update and maintain online blog content
Experience Required:
Positive attitude and strong with ethic
Highly organized with the ability to meet deadlines
Strong written and verbal communication skills
Ability to multitask in a fast-paced environment
Preferred:
2+ years of experience in social media management, customer service, or reputation management
Experience with marketing communications or project management
Familiarity with social media platforms, review management tools, and analytics dashboards
Automotive industry experience
Co‑Op experience is a plus
Education: Bachelor’s degree or equivalent experience
Tools & Platforms Familiarity with the following is preferred:
Reputation management platforms
Microsoft Word, Excel & Outlook
Adobe Photoshop and/or Canva
Meta Ads Manager & Meta Business Suite
Google Business Profile (Listings)
Email marketing platforms
Working conditions are primarily indoors, spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift.
Benefits We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more!

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