Account Manager Comms & Logistics

Account Manager — Communications & Operations
Job Description
About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview
The Account Manager — Communications & Operations will have an overview of the communications needs across multiple brands/client services teams, using their established communications and logistics skills to drive day-to-day account handling and project and financial management, while providing direction, support, and coaching to the more junior members of the communications team.

The Account Manager — Communications & Operations will be expected to expand their industry awareness, communication, and project management skills to identify a global vision for a project or brand based on clients’ objectives in an effort to communicate effectively. You should help identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.

Core Responsibilities
Account Management

Day-to-day management of client projects/client. This role is highly centered in managing all stages of speaker bureau contracting for several client brands, as well as advisor contracting for one-off activities. Prior exposure to speaker bureaus and related contracting processes is highly desired, but not required

Focus on speaker and field communications across brands and projects for communication consistency

Focus on speaker contracting across brands and projects for communication consistency

Prepare communications packets based on project type and execution of initiatives

Prepare ancillary items for live events and support the QC of data for each item

Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook, event registration site, etc

Assist in project status calls and taking call notes, and help drive team on delivery of follow-up actions

Assist in agenda preparation, timelines preparation, and timeline management

Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use tracker for creation of recipient lists, import them into a letter/communication template, and QC each new document to ensure it matches the original data

Track responses in Excel and maintain daily updates to be shared with the team each morning

Prepare internal communications timeline for routing of communications to editorial and creative teams before scheduled deployment date

Manage client initiatives calendar for all outgoing communications to ensure no overlap

Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees

Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based on data set

Provide junior team with clear and accurate project briefs and delegate workload accordingly

Provide constructive and timely feedback to team

Highlight any training and development needs of the junior team to line managers

Regularly update client on progress and any changes to ongoing account activity

Ensure timely response by team to client inquiries

Ensure all written communication for team adheres to the Virgo house style format and quality standards

Accurately input hours worked into timesheets on SAP

Client Activity

Develop and maintain strong relationships with clients through regular contact

Demonstrate a sound understanding of the client’s business, industry, competitors, and objectives

Provide strategic counsel to clients, based on knowledge of their business and the market

Develop the ability to effectively manage the client’s expectations

Challenge and negotiate with client where appropriate

Identify opportunities for organic growth with existing clients

Financial Management

Assist senior account team to ensure realistic setting and meeting of client deadlines and budgets

Assist with budgetary control, developing estimates, and accurate invoicing

Track costs to avoid overspending

Industry Awareness

Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to the implementation and development of client and new business programs

Build an in-depth knowledge of the pharmaceutical industry and Virgo environment

Keep updated on new developments within the med ed industry, Virgo’s offerings, and other agency activity

Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business

Experience/Skills Required

Proficient in MS Word, Excel, and PowerPoint

Accurate data management across multiple Excel files

Input spreadsheet results into letter/communication template

QCing each document to ensure it matches back to master database

Excellent people management skills

Excellent verbal and written business communication skills

Excellent project and time management skills

Ability to multitask and work under pressure

Ability to use own initiative

Financial management skills

Good negotiating and influencing skills

Excellent editing and quality control skills

Business communications

Follows directions

Level of Experience

2-5 years of account management experience within a healthcare communications and/or logistics company

Qualification

Bachelor of Arts or Bachelor of Science preferred or of graduate caliber

Virgo Characteristics

Team player

Passionate commitment

Professionalism and client focus

Creativity

Embraces change

Self-development

Organized

Self-aware

Coaching

Open communication

Commercial awareness

Integrity

Approachable

Detail focused

Assertive

Key Performance Indicators

Annual performance objectives and performance appraisal

Anecdotal client and supplier feedback

Client retention

Salary Range
$70,000-$105,000

Actual compensation offered within the range will depend upon, among other factors: a candidate’s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.
Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
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