Account Manager

The Team You Will Join
Join the nation’s largest non‑medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions — life, disability, dental, vision, and voluntary benefits — tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity
Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for brokers and provides key support functions across our different regional market customer segments, as well as support our sales partners with internal and external pre‑ and post‑sale activities associated with the acquisition of new business and maintaining existing customer relationships.

Key Responsibilities

Manage and grow an assigned book of business (2–5K lives) by serving as the single point of accountability for broker and client service delivery, issue resolution, escalations, compliance, BOR changes, and overall customer satisfaction.

Build and maintain strong broker and client relationships through consultative engagement, in‑person and virtual meetings, stewardship, renewals, finalist presentations, and implementation support in partnership with account executives, client service consultants, and underwriting.

Coordinate cross‑functional delivery and execution by leading regular internal partner calls, ensuring service commitments are met, and aligning stakeholders to support renewals, profitability, persistency, and client needs.

Drive growth and retention initiatives by identifying cross‑sell, re‑enrollment, and plan change opportunities; executing targeted marketing and education campaigns; and staying informed of customer business changes (e.g., acquisitions, layoffs, budget impacts).

Track, analyze, and present performance insights by monitoring service results, developing recommendations for improvement, presenting outcomes at broker stewardship meetings, and maintaining accurate account documentation and plans in Salesforce.

Required Qualifications

3+ years of related experience, such as account management or customer service working in a fast‑paced, complex environment.

Strong group benefits product knowledge and familiarity with plan designs, benefit features, and how claims are paid.

Proactive, customer‑focused mindset with strong focus on customer satisfaction and obtaining results.

Proven ability to build relationships internally and externally with people at all levels of the organization.

Ability to analyze data to influence and execute on renewal decisions.

Excellent presentation skills, oral and written communication skills.

Preferred Qualifications

Bachelor’s degree in related field.

Proficient experience using Salesforce.

5+ years related account management or customer service experience in the insurance industry.

Strong understanding of industry marketplace and legal developments.

Strong focus on customer satisfaction and obtaining results.

Salary & Incentives
The expected salary range for this position is $80,000 – $90,000. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer
Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife, and 401(k) with employer matching, group discounts on voluntary insurance products, plus Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance, and more.

Equal Opportunity Employer
MetLife is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

Drug Free Workplace
MetLife maintains a drug‑free workplace.

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