Technical Writer Job at My3Tech Inc in New York

Tech Writer

Experian is seeking a Technical Writer (Contractor) to support our engineering teams by developing high-quality technical documentation, playbooks, and internal knowledge resources. The ideal candidate will work closely with engineers, architects, and program managers to translate complex technical concepts into clear, concise, and user-friendly documentation.
This role is critical in ensuring that our cloud platform, best practices, and technical processes are well-documented, enabling operational efficiency and knowledge sharing across teams.
Key Responsibilities:

Create, edit, and maintain technical documentation, including architectural guides, implementation playbooks, SOPs, FAQs, and troubleshooting guides.
Collaborate with engineers, architects, and product managers to gather technical information and ensure accuracy.
Document AWS cloud solutions, cost optimization strategies, infrastructure automation, and platform services used by Experian’s engineering teams.
Develop user-friendly API documentation, configuration guides, and onboarding materials for internal tools and platforms.
Organize and structure documentation to improve accessibility, including wiki sites (e.g., Confluence), GitHub repositories, and internal portals.
Standardize technical writing templates, style guides, and best practices for documentation across teams.
Support knowledge transition efforts for platform revamps, migrations, and new system implementations.
Work with cross-functional teams to ensure alignment between documentation and actual system behavior.
Required Qualifications:

3+ years of experience in technical writing, preferably in a cloud-based or software development environment.
Strong understanding of file transfer protocols, migration from Mainframe/On-prem to Cloud, cloud technologies (AWS preferred), DevOps concepts, and software development processes.
Experience working with engineering teams to document APIs, infrastructure, and technical workflows.
Proficiency with documentation tools such as Confluence, Markdown, GitHub Wiki, and Microsoft Word.
Ability to write clear, structured, and concise documentation for both technical and non-technical audiences.
Experience with diagramming tools (e.g., Lucidchart, Visio, draw.io) to create architecture and process flow diagrams.
Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
Preferred Qualifications:

Experience documenting AWS cost optimization best practices or cloud governance processes.
Familiarity with Terraform, Kubernetes, or other infrastructure-as-code tools is a plus.
Understanding of security, compliance, and operational best practices for cloud environments.
Prior experience working in a fast-paced enterprise environment with cross-functional teams.
If you are a skilled technical writer passionate about documenting complex technical solutions and making knowledge accessible, we’d love to hear from you!