Account Manager

Join our team in our Youngsville, NC location ! At Majestic, we are driven by a commitment to delivering certainty and being the Most Professional Trade Partner. As an Account Manager, you will play a key role in supporting our customers, managing accounts, and ensuring a seamless experience from quote to completion. This role blends sales support, customer care, and relationship management to drive satisfaction and long-term partnerships.

Key Responsibilities
Sales Support

Create and distribute quotes for customers mainly renovation and small builder accounts.

Ensure Majestic systems reflects accurate quotes, pricing, discount and product requirements.

Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.

Customer Care

Maintain communication with customers to coordinate appointments or to obtain updated information in order to process quotes and orders in a timely manner.

Assist with incoming calls and respond to all customer emails and inquiries in a timely manner.

Monitor customer relations and seek to address any open issues. Track and monitor all open issues.

Provide subject matter expertise to internal and external customers and to team members through ongoing training and coaching and assisting with handling escalated customer issues as needed.

Qualifications

2+ years of experience in sales support, inside sales, or marketing

Bachelor’s degree in Business, Marketing, Communications, or related field preferred

Skills & Competencies

Excellent analytical skills

Good communication and interpersonal skills

Attention to detail for precise analysis of data

Strong technology skills and proficient in Microsoft Office Suite, CRM systems and Production systems.

Time management and multitasking skills with the ability to prioritize tasks.

Ability to work under pressure and motivation to success in a competitive business environment.

Ability to work with teams and collaborate to solve challenges and address opportunities

Our Core Values
Be part of a company that values teamwork, growth, and high-quality work!

Team
Ownership
Growth
Partnership
Reputation
Optimize
Benefits

We offer a comprehensive benefits package to support you and your family:

Medical, Dental, and Vision Insurance

Accident & Critical Illness Coverage

Disability and Life Insurance

Telehealth Services

401(k) Retirement Plan

Paid Time Off (PTO), Paid Holidays, Flexible Time

Employee Assistance Program (EAP)

Qualified candidates must be authorized to work in the U.S. and pass a pre-employment background check, and drug screening. We are an equal opportunity employer.

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