Account Manager II

Job Summary
The Account Manager II at Electronic Imaging Materials, Inc. (EIM) is responsible for driving revenue growth through responsive lead management, consultative selling, and long-term relationship development. This role focuses on understanding customer challenges, delivering tailored product solutions, and ensuring a seamless experience from initial inquiry through order fulfillment. Working closely with cross-functional teams, the Account Manager II supports accurate quoting, product alignment, and new opportunity development. By combining strong customer focus with proactive sales strategies, this role contributes directly to customer retention, account growth, and overall business success.

Essential Functions

Respond promptly and professionally to all referral leads

Leverage knowledge of EIM products and services to address clients’ specific needs and challenges, introducing new products as relevant

Confirm client requirements to generate precise sample requests or pricing from the estimating department

Create stock product estimates using pricing guidelines provided by the Senior Products & Innovation Specialist

Identify and secure multi-order opportunities by establishing long-term contracts when suitable

Schedule and follow up on all sales opportunities, both existing and potential

Maintain comprehensive and accurate records of all client and prospective client interactions

Inform the product team of potential new product development opportunities based on client feedback

Provide timely updates and status reports on orders to customers

Collaborate with the marketing team to introduce new products to customers

Develop and sustain a dynamic customer development program that focuses on acquiring new accounts and strengthening relationships with existing customers

Qualify leads and generate new lead development strategies, providing feedback to Marketing on lead performance

Contribute to setting sales targets, including revenue and outreach goals

Skills You’ll Bring

Strong communication and interpersonal skills; can build trust and drive sales results

Demonstrated consultative selling skills, including needs assessment and solution alignment

Strong customer focus with high responsiveness and commitment to timely follow up

Ability to build long-term relationships that drive repeat business and account growth

Detail-oriented and organized, with strong time management and ability to manage multiple priorities

Proactive and collaborative approach with technical aptitude; supports cross-functional partnerships, upselling and product expertise

Proficiency in Microsoft office and basic arithmetic (pricing, discounts, percentages) with accurate data management

A two-year college degree or completion of a specialized certification or licensing, and 3+ years related experience

What We Offer

Medical and Dental Insurance

401K Options

Internet and Wellness Stipends

Training and Development Opportunities

Flexible Schedule

Paid Time Off & Paid Volunteer Time

Employee Assistance Program

Apply now and be part of something impactful at EIM!

Location: Remote (New Hampshire only)

This is a remote position, but employees must be based in New Hampshire. At this time, we’re only able to hire within NH.

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