Account Manager - Sales

About Us

KITSCH is proud to be a self‑financed, female‑owned global accessory brand built on positivity and pure hard work. Established in 2010, Kitsch has grown from door‑to‑door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget.

About the Role
The Account Manager is responsible for driving customer retention and revenue growth across a portfolio of retail accounts. With relationship management as a core focus, they help develop and execute channel‑specific strategies while tracking sales performance and contribution margin to evaluate effectiveness. The role also encompasses leading and developing a team of Sales Coordinators – utilizing them efficiently and identifying where further support is necessary. As a key cross‑functional partner, the Account Manager also collaborates closely with critical internal stakeholders to drive executional excellence and maximize our profitability. This position reports directly to the Director of Drug, Grocery, and Specialty.

Key Responsibilities

Customer Relationship Management

Build and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contact and representing the brand as an industry‑leading partner.

Manage regular communication cadences with all key retail partners.

Drive account retention and satisfaction across the full portfolio.

Represent the brand with professionalism and strategic intent in every retailer interaction.

Account Management & Expansion

Responsibly manage core growth and expansion across retail partners by executing assortment and pricing strategies aligned with the Director.

Analyze sales data, market trends, and competitive activity to inform account strategy.

Lead line review meetings and secure new item distribution across your channel.

Identify and act on whitespace and expansion opportunities within existing and target accounts.

Trade Spend & Promotional Management

Plan, execute, and reconcile trade spend in partnership with Finance.

Evaluate promotional performance and eliminate underperforming activity.

Maintain a forward‑looking promotional calendar aligned to retailer windows.

New Item & Innovation Launches

Secure retailer commitments for seasonal and core new item launches.

Coordinate cross‑functionally on inventory readiness, compliance, and retailer portal requirements.

Monitor and report on post‑launch performance across all accounts.

Merchandising & Display Planning

Identify and pursue brand block improvements and incremental display opportunities.

Align display and reset activity to retailer calendars and seasonal windows.

Ensure all in‑store programs meet profitability standards.

Team Management

Define roles, responsibilities, and priorities for Sales Coordinators.

Coach and develop team members through regular feedback and check‑ins.

Identify gaps and build team capacity to meet evolving channel needs.

Cross‑Functional Collaboration

Maintain forecast alignment with the Inventory team and flag risks proactively.

Drive resolution of chargebacks and compliance issues in collaboration with relevant teams.

Act as the primary liaison between retail partners and internal teams to drive timely resolution.

Qualifications

3–5+ years managing retail accounts in CPG, beauty, or consumer products; familiarity with Grocery, Drug, or Specialty channels preferred.

Analytical mindset – Comfortable with syndicated data (IRI, Nielsen, SPINS), sell‑through metrics, contribution margin analysis, and trade spend ROI evaluation.

Relationship‑first approach – Ability to build and maintain productive, long‑term partnerships with retail buyers, category managers, and distributor contacts.

Cross‑functional fluency – Experience working closely with Finance, Supply Chain, Product Development, and Marketing to align on forecasts, promotions, and product launches.

People leadership – Experience managing, coaching, or mentoring junior team members with the ability to delegate effectively and develop talent.

Operational excellence – High attention to detail, strong follow‑through on compliance requirements (retailer portals, OTIF, chargebacks), and comfort managing multiple accounts simultaneously.

Communication & presentation – Ability to prepare and present compelling business reviews, line review decks, and sell‑in materials to retail partners and internal stakeholders.

Our Values

Intuitive – Proactive Problem Solver: We’re proactive, not reactive. When something doesn’t feel right, we pause, speak up, and fix it with honesty and integrity.

Takes Pride in Our Work – Accountability: We own our work with pride. On‑time delivery, thoughtful processes, and team‑wide trust lead to great outcomes.

Willingness to Sweep the Floors – Humble and Inclusive: We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs.

A dynamic team

An open mind for new ideas

Growth… growth and some more growth!

Location: Remote

Do you want to be part of our team? We look forward to your application!

*KITSCH LLC is an equal opportunity employer. We are committed to work in an environment that supports, inspires, and respects all individuals and recruits on merit‑based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

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