Director of Social Media

Job Description
As the Director of Social Media, you will lead a team of social media analysts and own the overall performance, operations, and outcomes of the department. You will partner closely with Social Media Division Manager(s) to drive client success, oversee new hire development, manage onboarding of new clients, and support the continued growth and efficiency of the team.

Job Responsibilities

Lead, mentor, and develop a team of 10+ social media analysts, including conducting 1:1s, managing performance, and setting clear expectations on deliverables and deadlines

Identify performance gaps across accounts and analysts, providing strategic direction and corrective action plans

Interview and hire new talent into the department

Own and enforce QA, performance, and process standards, ensuring all SOPs, documentation, and training materials are accurate and consistently followed

Manage team bandwidth through monthly capacity planning and resource forecasting to ensure proper account allocation and scalability for new client growth

Monitor and manage daily department budget pacing and task execution to ensure alignment with goals and deadlines

Support Division Manager(s) in training, account analysis, note audits, and monthly client calls

Collaborate with internal teams and operations leadership to improve processes and drive operational efficiency

Oversee the onboarding of all new accounts, ensuring accurate and timely launches

Assist the Sales Director and Account Managers in new client proposals

Lead team trainings, department meetings, and daily stand-ups

Build and manage relationships with platform representatives (Meta, TikTok, etc.)

Drive cross-channel alignment with Paid Search, Display, and other teams to ensure cohesive strategy

Research and introduce new platform opportunities to drive revenue growth and improve team efficiency

Demonstrate strong written and verbal communication skills

Write quarterly blogs for the department on the CHD website and ensure content remains up to date

Travel to clients as needed

Additional duties may be assigned

Required Qualifications

5+ years of paid social media experience with deep expertise in paid advertising.

Proficiency in Meta Ads Manager and Google Analytics

Experience in additional platforms such as Canva, TikTok, LinkedIn, etc.

Experience in automotive, legal, and/or medical verticals

3+ years of management experience leading teams of 5+ individuals, including training, mentoring, and driving accountability.

Strong understanding of digital marketing best practices

Exceptional written and verbal communication skills, with the ability to confidently present performance, strategy, and insights to internal teams and executive stakeholders.

Strong analytical skills and attention to detail with the ability to interpret data and actionable insights.

Proficient in Microsoft Office/Google Workspace (Docs, Sheets, Slides, GMail, GChat)

Ability to build and maintain strong client relationships while partnering closely with Account Managers and resolving escalations as needed

Proven ability to identify issues and proactively implement process improvements and scalable solutions

Ability to effectively manage team bandwidth, prioritize workload, and ensure efficient resource allocation

Proven ability to adapt to change and thrive in dynamic, fast-paced environments

Preferred Qualifications

Bachelor's degree in Marketing, Mass Communications, Business, Digital Advertising, or equivalent experience.

Experience in LinkedIn, TikTok & Twitter ad management is a plus

Meta Blueprint Certified in Media Buying or Media Planning.

Google Certifications (Google Analytics and/or Google Ads)

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