Account Manager, Paid Social

Mission
Kargo is hiring an Account Manager to join our growing Customer Success team. The role will work closely with the rest of the Success team to manage customers’ performance marketing on social media, coordinate with the account director for day‑to‑day management of accounts, and provide optimization and performance insights. This role focuses on increasing revenue and conversions for our Retail, eComm, and Travel customers through a strategic, data‑driven and analytical approach.

This is a hybrid role requiring onsite presence 4 days per week.

Outcomes — What Success Looks Like in 6–12 Months

Support Account Directors with campaign & account management duties

Analyze direct response performance & compile custom reporting according to customer needs

Create, edit, optimize and scale social media campaigns based off complex performance trends

Train self‑serve users on how to best use the Kargo Commerce software

Assist with back‑end processes such as feed mapping, creative scoping and more

Troubleshoot technical assets such as product catalogs, pixels, offline data sets and more

Provide regular feedback to product team sourced from customers & your own experience

Communicate effectively with stakeholders of your accounts on performance, measurement, testing plans, creative opportunities and more

Skills — Core Technical Capabilities

2‑3 years of paid Facebook advertising & campaign management experience

Understanding & experience with performance marketing goals & methods – ROAS, omnichannel strategies, etc

Experience running dynamic catalog based ads on social channels

Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency

Substantial analytical & spreadsheet/Excel skills

Self‑sufficient & proactive approach to identifying and solving issues

Effective communication skills, both written and verbal, with considerable attention to detail

Ability to thrive in a dynamic, fast‑paced startup environment

Good knowledge around Instagram, Pinterest, TikTok, and Snapchat performance marketing is a plus

Experience with 3rd party social platforms (especially Kargo Commerce) is a plus

Competencies — Behaviors We Like to See
Analytical Rigor

Digs into performance data independently to identify trends, anomalies, and opportunities before clients raise them

Builds reporting that tells a clear story, not just a data dump – connecting numbers to decisions

Ownership and Accountability

Treats client accounts as their own business – proactively managing risks, flagging issues early, and following through without being chased

Holds a high bar for consistency and accuracy, especially under deadline pressure

Clear, Confident Communication

Communicates performance, testing plans, and recommendations to client stakeholders in a way that is direct, credible, and easy to act on

Writes and speaks with enough precision that internal teams and clients are never left guessing

U.S Salary Range: $80,000 — $90,000 USD

Kargo is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workplace where all employees and applicants are treated with respect and dignity. We do not discriminate on the basis of race, color, ethnic origin, religion or belief, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, national origin, veteran status, or any other characteristic protected by applicable local, state, or federal law. All qualified applicants will receive consideration for employment.

Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.

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