Account Manager

About Vouch
Vouch is a tech‑enabled insurance advisory and brokerage purpose‑built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200 M from world‑class investors, Vouch combines deep industry expertise with AI‑powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why Join Our Team
We’re a fast‑growing startup that believes in transparency and acknowledgment with our team members and cultivating a values‑driven company. Our values are “Be Client Obsessed”, “Own it together”, “Act with integrity and empathy”, “Stay Curious and Grow”, and “Empower People.”

We partner with customers of Y Combinator, Brex, Carta, and WeWork and operate from offices in San Francisco, Chicago, and New York City. This role is aligned to our SF or NY office. While hybrid work flexibility is offered, team members are required to be in the office at least three days per week (Tuesday, Wednesday, and Thursday).

Why This Role Matters
As a Success Team member, you will ensure Vouch customers have a great experience after purchasing coverage. You’ll guide existing customers through insurance questions, day‑to‑day servicing, renewal business, coverage changes, and overall customer satisfaction.

What You’ll Do

Establish trusted relationships with our customers

Retain existing Vouch clients during renewal

Analyze existing insurance packages and evaluate risk

Deliver timely follow‑up to client requests and issues

Manage growing accounts, advise clients on risk solutions, and sell more products

Use Direct Carrier and Wholesale Broker platforms to secure alternative quotes and manage existing policies, including preparation and presentation of submissions

Construct and present customized insurance packages

Ensure clients can use the tools/services available through the Vouch platform

Identify follow‑up opportunities for additional value

Collaborate with billing and Policy Administration teams on client/carrier instructions and assist in collections

About You

2+ years of sales, brokerage, customer service, or other client‑facing experience in the insurance industry preferred

Strong communication and organizational skills

Able to be agile and thrive in a fast‑paced environment

Competitive drive to outperform peers and continuously improve hard and soft skills

Dependable, positive, and detail‑oriented with excellent follow‑through

Active/Current Property and Casualty License

Ability to drive success through ambiguous and complex situations

Takes initiative to problem‑solve when meeting resistance

Nice To Have

Exposure to early‑stage startups and/or high‑growth environments

Background in insurance or other regulated categories

Prior experience in a quota‑carrying role with responsibility for achieving individual quantitative goals

Benefits

Competitive compensation and equity packages

Health, dental, and vision insurance

Parental leave

Flexible vacation time

Wellness allowance

Technology allowance

Company‑sponsored personal and professional development

L&D: Partnerships with Ethena and monthly Lunch & Learns

Wellbeing: access to Peloton, Fetch, OneMedical, Headspace care+, etc.

Caregiver Support: company seed into the dependent care FSA and company‑sponsored Care.com membership

Regular performance reviews: goal setting, check‑ins, development discussions, promotion opportunities

Interview Process

30‑minute phone call with recruiting team

30‑45 minute video interview with hiring manager

Case study/technical screen

Meet the team – 30‑45 min 1:1 video discussion with 3‑4 team members

Compensation Philosophy
The On‑Target Earnings (OTE) for this role are $90,000‑$95,000 per year depending on experience. This includes a $65,000‑$70,000 base salary and $25,000 variable compensation. The role is hourly and non‑exempt, with overtime eligibility for hours over 40 per week.

Equal Opportunity Employer
We welcome people from diverse backgrounds, experiences, perspectives, and abilities. We are an equal‑opportunity employer. If you require reasonable accommodation, please contact recruiting@vouch.us.

Pay Range for This Role
$90,000‑$95,000 USD per year (Hybrid, New York, New York, US)

$90,000‑$95,000 USD per year (Hybrid, San Francisco, California, US)

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