Junior Copywriter

Our client is seeking a Junior Content Copywriter to support key initiatives focused on transforming the customer claims experience within the insurance space. This role will focus on developing clear, user-friendly content across multiple digital and communication channels to improve how customers interact with claims-related information.Key ResponsibilitiesDevelop and refine customer-facing content across multiple channels including website, mobile applications, email, SMS, and printed communications.Create copy for existing communication templates and new claims-related messaging, ensuring clarity and consistency across the customer journey.Improve and reorganize website content to enhance usability, readability, and the overall digital experience.Support updates to transactional customer experiences, including when customers file a claim, check claim status, or receive claim-related updates.Advocate for the customer perspective by ensuring content is simple, accessible, and easy to understand.Required Qualifications2-3 years of content writing experience, specifically for digital channels.Strong ability to translate complex technical or business requirements into clear, customer-friendly content.Experience writing content across multiple communication channels (web, mobile, email, SMS, or print).Strong collaboration skills with the ability to work across multiple stakeholder groups including Product, UX, and business teams.Portfolio is required. Position is 100% onsite in the San Antonio Office and relocation is not offered. Sponsorship is not offered for this role.