Regional Operations Director: Grow Revenue & Lead Teams

Job Summary
The

Sr. Dir,Operationsoverseesthe support ofcorporate restaurant operations within a region.The role is accountable for short-and

long-term revenue growth and profitability of the region. The role is responsible for

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Duties and Responsibilities (other duties as assigned)
Ensure

region profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilizing company resources, monitoring training, providing necessary resources, and regularly visiting restaurants; completing administrative duties; monitoring proper delivery area sizes; and remaining current on operational changes and deploying changes utilizing market resources.

Oversees financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, sets and oversees marketing budget; performs ROI analysis for all facets of the expanded area restaurants’ operations in order to make informed decisions and evaluates operations’ profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, people assessments, and calendars to plan ongoing strategies.

Identifies

new opportunities for sales growth; implements effective targeted marketing and district developmental strategies and plans to meet or exceed financial and business

objectives

; supports region and company direction; and

monitors

the execution of the plans and

adjusts as necessary.

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eesbudget.

Oversees the Director of Operations for a market and/or restaurants within an expanded area by determining labor needs and setting goals accordingly; leading staffing and recruiting initiatives;

maintaining adequate staffing levels; coaching and developing team members; conducting succession planning; communicating performance expectations, assessing developmental areas, and establishing performance measurements and development plans; facilitating conflict resolution and taking appropriate disciplinary action, up to and including terminations;

and following all company policies and federal, state, and local laws and ordinances regarding employment.

Provides quality customer service to build and

maintain

a customer base; creates and

participates

in customer-oriented programs and

maintains

a strong presence in the community; professionally and promptly responds to customer concerns or issues including customer complaints received through operations services; ensures

appropriate

and

timely

resolution of customer concerns or issues

.

Solicits customer feedback, shares feedback with team, and uses feedback to improve restaurants' operations and build brand loyalty

.

Develops strong working relationships with corporate departments and operations

team

.

Education, Experience & Certifications
Hi

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chool

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ess

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ence

Five to ten yea

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ent experience

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on preferred

Functional Skills
Analytical Skills: effectively uses data to generate insights for operations excellence

Planning & Prioritization: highest impact, highest value

Financial & Business Acumen

Communicates Effectively and Candidly

Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions

Process Improvement: Strive to continually improve

Ability to build and leverage talent

Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise

Ability to effectively communicate, inform, and influence senior leaders

Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects

Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

INNOVATE TO WIN - We champion and challenge for a better way in all we do

HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges

CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry

WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official

E-Verify

and

Right to Work

notices are available for applicants to review in both English and Spanish.

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