Sales Account Manager (eComm, Omni Channel)

Description
The Sales Account Manager (eComm, Omni Channel) is responsible for owning strategic growth plans and execution for a specific group of ecommerce retailers and wholesalers. The ideal candidate will be involved in planning day‑to‑day, sales‑driving initiatives. Additional responsibilities may include forecasting new and existing items, coordinating new product setups on customer portals, media uploading, assortment audits, and pulling data to analyze the business on a regular basis. Daily internal and external department communication (extensive written, verbal and in‑person) is an integral part of this position, as well as clear, effective and motivating communication with retail and business partners. The individual must possess a complete understanding of the purpose, vision, and business plan of brands and ecommerce initiatives and collaborate with key stakeholders to support strategic objectives, launches, promotions and activities that unify our brand presence, consumer product offerings, and outward engagement with end users.

The mission of the account manager role is to organize and maximize the business initiatives and execution that will drive sales with each retail account they are assigned, accelerating the future of our brands and total ecommerce sales. They will report directly to the Head of Ecommerce, contribute to the total sales budget, and work collaboratively with the Digital Merchandising Team and Product Development Teams to develop new product concepts, pricing and promotions, and learn how to visually push and merchandise our assortment of brands and products.

We expect this individual to act as a sales leader within their account portfolio, representing the business and their efforts to internal teams and leadership. They must be subject matter experts on our product and brand portfolio, and be equipped to manage pricing, promotions, advertising and order fulfillment and billing/payments.

Key Responsibilities

Oversee day‑to‑day account management for assigned retail portfolio of customers.

Develop and maintain strategic growth plans, and participate in forecasting, reforecasting and budgeting exercises.

Responsible for sales and profitability for all accounts assigned.

Manage and cultivate sales growth while reaching margin targets.

Conduct weekly assortment audits and maintain a constant view on best sellers, drop‑off items, OOS, etc.

Prepare regular business recaps and participate in sales activities that encourage partnership.

Submit new product innovation ideas and communicate buyer and industry feedback internally.

Budget, forecast and participate in seasonal promotions, holiday pushes and retailer‑driven promotions.

Work on opportunistic pushes with closeouts, excess buys and pricing promotions.

Execute new item setups in customer portals, as needed.

Audit content and troubleshoot customer, product, and site problems.

Participate in seasonal markets, planning and guiding high‑level retailer meetings in person.

Travel to accounts to lead monthly, quarterly, or bi‑annual business planning sessions.

Monitor launches, seasonal comparisons and propose digital marketing spend to increase sales, ratings and reviews.

Establish professional relationships with buying teams and category partners to gain competitive insight.

Build relationships with retailer marketing, media, supply chain and payable teams to connect them with our TNCL partners.

Lead key initiatives as eComm Sales Lead for the team.

Build out Brick & Mortar business at key accounts identified.

Qualifications

Strong analytical background and presentation skills.

Self‑starter with the ability to function independently and a strong team player.

Ability to meet project deadlines, multitask, and manage multiple accounts at the same time.

Excellent written, verbal and in‑person communication and presentation skills.

Able to quickly change and adapt, accept criticism, and continually learn and grow.

Strong analytical skills and attention to detail; highly organized.

Able to tackle complex situations, evaluate alternatives, and provide fact‑based solutions.

Socially aware, with interest in consumer insights and the shopping journey.

Desire to work in a highly collaborative environment, passionate about problem solving.

Strong influencing and relationship‑building skills.

Change agent who can think out of the box and bring new innovative ideas to the table.

Salary
85,000 - 105,000

#J-18808-Ljbffr