FINBOA is hiring: Community Manager & Content Marketer in Houston

Benefits

IRA with company Matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Location
This is a remote position, however you must be located in one of these areas: Texas, South Carolina, Pennsylvania, Arkansas, Arizona, Tennessee, Georgia, Florida, New York, North Carolina, Alabama, Illinois

Company
FINBOA

About The Role
FINBOA is looking for a Customer Education Technical Content Manager to own and elevate our client content experience across our knowledge ecosystem—primarily within Zendesk. In this role, you’ll create clear, engaging, and highly useful content that empowers clients to successfully use our SaaS platform. You’ll blend strong writing, technical understanding, and data-driven thinking to continuously improve how clients learn, engage, and self-serve. If you enjoy turning complex ideas into accessible content and using analytics to make things better, this role is for you.

What You’ll Do
Knowledge Base & Content Creation

Write and publish 2–4 Zendesk knowledge base articles per month

Maintain and update content to reflect product changes and enhancements

Format and structure content using basic HTML

Create clear, client-friendly release notes and implementation guides

Optimize support responses with helpful content links

Promote awareness and usage of knowledge resources internally and externally

Analytics & Optimization

Monitor content performance in Zendesk on a weekly basis

Deliver monthly performance reports with insights and recommendations

Identify gaps, outdated content, and underperforming assets

Implement data-driven improvements to increase engagement and usability

Webinars & Video Content

Manage end-to-end webinar publishing (uploads, captions, chapters, distribution)

Create training videos including storyboarding, scripting, recording, and editing

Maintain an organized, up-to-date video content library

Collaboration & Support

Partner with Product, Support, and Client teams to identify content needs

Ensure consistency in tone, branding, and messaging

Support onboarding and client education initiatives

Document internal processes and workflows

Stay current on content marketing and knowledge management best practices

What You Bring

Experience creating clear, client-facing technical or product content

Familiarity with Zendesk or similar knowledge base platforms

Basic HTML skills for formatting and structuring content

Strong organizational and project management abilities

Experience with video tools, webinar platforms, or screen recording software

Ability to analyze performance data and turn insights into action

Excellent written and verbal communication skills

High attention to detail and focus on usability

Nice to Have

Experience with Vidyard, Scribe, or similar tools

Background in SaaS, technology, or client education

Video editing experience

What Success Looks Like

You consistently deliver high-quality, user-friendly content

You take ownership of and improve the knowledge base ecosystem

You use analytics to drive meaningful improvements

You make complex topics simple and approachable

You collaborate effectively across teams

You proactively identify ways to enhance the client experience

Work Environment

Primarily computer-based work

Regular use of digital collaboration and video conferencing tools

Occasional work with visual and video content

Why Join FINBOA?
At FINBOA, we value clarity, collaboration, and continuous improvement. You’ll play a key role in shaping how our clients learn and succeed—directly impacting product adoption and customer experience.

#J-18808-Ljbffr

In Summary: FINBOA is looking for a Customer Education Technical Content Manager to own and elevate our client content experience across our knowledge ecosystem . In this role, you’ll create clear, engaging, and highly useful content that empowers clients to successfully use our SaaS platform .

En Español: Beneficios IRA con compañía Compatibilidad Bonus basado en el rendimiento Salario competitivo Seguro dental Seguros de salud Oportunidad para avanzar Tiempo pagado Descanso y desarrollo seguro de visión Recursos de bienestar Ubicación Este es un puesto remoto, sin embargo debe estar ubicado en una de estas áreas: Texas, Carolina del Sur, Pensilvania, Arkansas, Arizona, Tennessee, Georgia, Florida, Nueva York, Carolina do Norte, Alabama, Illinois Compañía FINBOA Sobre la función Finboa está buscando a un Administrador de Contenido Técnico de Educación al Cliente para poseer y elevar nuestra experiencia de contenido cliente en todo nuestro ecosistema de conocimientosprincipalmente dentro de Zendesk. En este papel, creará contenido claro, atractivo y altamente útil que permita a los clientes utilizar exitosamente nuestra plataforma SaaS. Combinará fuerte escritura, comprensión técnica y pensamiento impulsado por datos para mejorar continuamente cómo los clientes aprenden, interactúan y se involucran. Si te gusta convertir ideas complejas en contenido accesible y usar análisis para mejorar las cosas, este papel es para ti. Lo que harás Base de Conocimiento & Creación de Contenido Escriba y publique 24 artículos sobre la base de conocimientos de Zendesk al mes Mantenga y actualice el contenido para reflejar los cambios y mejoras del producto Formatar y estructurar contenidos utilizando HTML básicos Crear notas de lanzamiento claras y amigables con el cliente y guías de implementación Optimiza respuestas de soporte con vínculos útiles Contenentes útiles Promover la conciencia y uso de recursos de conocimiento tanto internamente como externamente Análisis y optimización Seguir un seguimiento semanal del rendimiento de los contenidos en Zendsk Entrega informes mensuales de desempeño con insights y recomendaciones Identificar información obsoleta, contenido anticuado e infraperformances Implementar mejoras basadas en datos para aumentar el compromiso y la usabilidad Las bases web y videocontenidos Gestión de contenidos desde finales a fines de trabajo Aprovechar sus habilidades técnicas de gestión de los procesos de trabajo (plataformas de producción, escritura y distribución de productos) ¿Por qué se puede integrar una gran experiencia profesional Ocuperación de los clientes Experiencia? Usted desempeñará un papel clave en la configuración de cómo aprenden y tienen éxito nuestros clientes, lo que repercutirá directamente sobre la adopción del producto y la experiencia del cliente. #J-18808-Ljbffr