Experience Design Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Chase Home Lending, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices

Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction

Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making

Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users

Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Design intuitive, visually refined user interfaces across web and mobile platforms

Apply strong UI fundamentals including visual hierarchy, typography, spacing, color, and interaction details

Use information architecture and basic storyboarding to support clear and simple user flows

Collaborate with product, engineering, and content partners to deliver well executed designs

Incorporate user feedback and data insights to improve usability and visual clarity

Leverage AI‑assisted tools to support ideation, iteration, and insight synthesis during the design process

Ensure designs align with accessibility standards and inclusive design principles

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services

Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels

Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making

Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Strong UI design skills with a portfolio showing polished, pixel aware work

Experience designing for web and mobile digital products

Comfort using AI‑powered tools to assist with design or research workflows

Preferred qualifications, capabilities, and skills

Experience working with established brand systems or visual design guidelines

Background in financial services or other regulated industries

Familiarity with personalization or data‑informed UI patterns

Experience partnering closely with product and engineering teams

Interest in emerging technologies and AI‑assisted design workflows

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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