Brand / Account Manager

About The Role
We're a marketing and creative agency looking for a Brand/Account Manager to be the connective tissue between our clients and our creative team. You'll own the relationships, steer the work, and make sure every project ships on time, on budget, and on brand. This is a role for someone who's equal parts strategist, project manager, and trusted advisor. You understand that great creative doesn't happen by accident—it happens because someone is asking the right questions, protecting the team's focus, and keeping the client confident every step of the way. That someone is you.

What You'll Do

Serve as the day-to-day point of contact for a portfolio of client accounts, building strong, trust-based relationships

Lead client meetings, presentations, and status calls with clarity and confidence

Translate client goals and feedback into clear, actionable briefs for creative, photography, and production teams

Own project timelines, budgets, and scopes—flagging risks early and keeping everything on track

Collaborate closely with creative directors, designers, photographers, and strategists to deliver work that exceeds expectations

Identify opportunities to grow existing accounts through new projects, retainers, or expanded scopes

Manage approvals, revisions, and deliverables across multiple workstreams without losing the thread

Contribute to new business pitches and proposals when the right opportunity comes up

Keep internal stakeholders informed with clear, concise updates—no surprises

What You Bring

3-5 years of account management or client services experience at a marketing, creative, or advertising agency

A track record of managing multiple accounts and projects simultaneously without dropping the ball

Strong understanding of the creative process and what it takes to produce high-quality brand, digital, and content work

Excellent written and verbal communication skills—you can write a sharp brief, present with poise, and de-escalate a tense email thread

Comfort with project management tools (Asana, Monday, Trello, or similar) and collaboration platforms (Slack, Figma, Google Workspace)

A calm, organized, solutions-first mindset—especially when timelines tighten or scope shifts

Genuine curiosity about your clients' businesses and the industries they operate in

Nice to Have

Experience working with brands in CPG, beauty, apparel, hospitality, or e-commerce

Background in integrated campaigns spanning brand, digital, social, and content

Familiarity with media buying, paid social, or performance marketing

Experience contributing to new business development or pitch work

What We Offer

Competitive salary commensurate with experience

Health, dental, and vision benefits

Paid time off and holidays401(k) with company match

A collaborative, creative-first environment where your voice shapes the work

Clear pathways to grow into senior account leadership roles

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