Business Writer

About the Position
This position is within the Regulatory Team. The Regulatory Team works to align LUMA’s business plan with the public energy policy goals of Puerto Rico and plays a key role for the design, implementation and reporting on key policy initiatives. Regulatory works with all LUMA departments in support LUMA’s compliance and reporting obligations under the Operations and Management Agreement, the energy regulator and other governmental bodies. The team works with multiple external stakeholders and is responsible for the delivery of professional written documents, and verbal reason to support compliance and reporting.

The Business Writer performs highly complex communications work that requires specialized skills, considerable work experience and a detailed understanding of company knowledge and practices. This position provides editorial, technical, research and analytical support to multiple departments and work groups, with widespread and long-term impacts across the organization. The nature of work requires advanced skills in language, communications, research, and a variety of software applications, as well as the ability to quickly learn new skills as required.

Responsibilities frequently lie outside of standard or routine policies, processes and procedures. As this position frequently deals with sensitive or proprietary information, discretion and confidentiality are essential.

Responsibilities

Design, create and maintain forms and document templates that are easy to use and easy to read, for use by various departments across the company.

Prepare technical, financial, regulatory and business documentation for both internal and external stakeholders, and other written deliverables as required.

Review (and correct as needed) the writing of other personnel, including other clerical staff.

Prepare training guides, presentations, general communications and correspondence for regulatory bodies, customers, contractors and other stakeholders as needed.

Preserve the strictest level of confidentiality when accessing sensitive and/or strategic information.

Conduct research using a variety of primary sources, including technical, financial and legal data.

Interview subject‑matter experts (SMEs)

Maintain familiarity with the content, context and organization of major regulatory proceedings’ evidentiary records for the purposes of research, citation and cross‑referencing.

Apply the principles of information design to present complex data in clear, accessible formats.

Analyze audience, subject matter and stakeholder requirements to determine the appropriate form, structure, content and presentation of deliverables.

Assist in determining stakeholder requirements and developing execution strategies for deliverables and ensure that SMEs provide all necessary content.

Analyze complex processes and technical information and distill into clear, concise and consistent documentation.

Integrate the results of research and SME interviews into new and existing documents and processes.

Investigate, analyze and identify opportunities to address, improve or resolve issues, and provide recommendations as necessary.

Serve as a SME on writing, templates, processes and software, and respond to specialized and complex inquiries as required.

Provide research, editorial, document design and document control support to executives, workgroups and project teams as required.

Proofread and copyedit drafts prepared by other personnel for clarity, concision, consistency, correctness and conformity with applicable style guide(s).

Ensure consistency of structure, formatting and writing style across large sets of documents, e.g., regulatory applications.

Act as a resource for difficult and complex inquiries and either resolve if possible or liaise with other departments as necessary to obtain a resolution.

Prepare and maintain style guides and train other personnel on their usage.

Develop and implement training guides for templates, processes, procedures, etc.

Train project teams on how to use and write for Management Systems.

Provide training to other writers and clerical staff as needed.

Follows all policies and procedures.

Other duties as assigned.

Perform major storm restoration work and associated drills as assigned.

Leadership Responsibilities
N/A

Education
Required:

College Degree in Journalism, Spanish, English, Communications, or related field.

Preferred:

Bachelor’s Degree in Journalism, Spanish, English or Communications.

Experience
Required:

One year or more of experience as a business or technical writer.

Advanced skills in research and analysis, language and written and oral communication.

Advanced proficiency with Microsoft Office applications (especially Word and Excel), Microsoft SharePoint and Adobe Acrobat Pro.

Experience with Microsoft Visio and Adobe Photoshop, Illustrator and InDesign.

Proven ability to meet aggressive deadlines in a fast‑paced, high‑volume environment.

Proven ability to work both collaboratively and with minimal supervision.

Demonstrated ability to quickly grasp technical concepts and write clear explanations for a variety of audiences.

Fully bilingual, English and Spanish, oral and written.

Preferred:

1+ years of experience as a business writer in Corporate Communications or a regulatory environment.

Licenses/Certifications
N/A

Travel Requirements

Travel: No

Percentage of time: N/A

Requires overnight: No

Physical Demands

Stationary Position - Seldom

Pushing/Pulling/Reaching - Seldom

Climb - Seldom

Kneel - Seldom

Grab - Seldom

Bend - Seldom

Lift/carry over – 5-10 LBS

Vision - 20/20 Corrected Vision

Hearing - Receive detailed information if spoken to

Working Conditions

Wet or Humid - Seldom

Working near or on moving mechanical parts - N/A

Working near or on heavy machinery - N/A

Working in high places - N/A

Exposed to fumes or airborne particles - N/A

Exposed to toxic or caustic chemicals - N/A

Frequency of working in outdoor weather conditions - N/A

Work with Electricity - N/A

Work with explosives - N/A

Work on or near a source of radiation - N/A

Loud noise conditions (above 87dB)- N/A

Other Environmental Factors including weather conditions______________________

Note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities may change or new ones may be assigned at any time with or without notice. LUMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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