MHC Community Manager Job at Westland Real Estate Group in Desert Hot Springs

Job Title
MHC Community Manager II (over 400 units)

Classification
Exempt

Location
Onsite

Position Brief
The MHC Manager II oversees the daily operations of 5 communities (over 400 units), including onsite apartment and home rentals.

Responsibilities

Core Responsibility: Manage the activities of the entire on‑site staff and coordinate resources to effectively accomplish financial and operational objectives set forth by Westland Real Estate Best Practices.

Staff Oversight: Manage the activities of the entire on‑site staff for communities exceeding 400 units.

Goal Setting: Set team and individual performance goals (weekly, monthly, and annual) and conduct meetings to provide support to accomplish these goals.

Performance Management: Supervise and motivate team members; provide ongoing feedback, evaluations, and facilitate performance management.

Training & Standards: Provide instructions on procedures, guidelines, and safety standards.

Safety Compliance: Responsible for team safety training and ensuring completion of required monthly safety training per Cal/OSHA standards.

Administration: Manage team timekeeping; review, correct, and approve time. Ensure all non‑exempt staff take California‑mandated meal and rest breaks.

Financial Objectives: Set market rents (considering local rent control if applicable), formulate annual budgets, and analyze variances.

Record Keeping: Maintain accurate records of all community transactions, including rent rolls, delinquency reports, and move‑in/move‑out data.

Rent Collection: Oversee the collection of rent in a timely manner according to business standards.

Vendor Management: Work independently on contracts with vendors and contractors; approve large‑scale deals and monitor work.

External Coordination: Work independently with government agencies (HCD) and cities regarding permits, inspections, and correspondence.

Home Sales: Conduct sales of new and used Manufactured Homes and RVs via the affiliated dealership, Willow Tree.

Occupancy Management: Oversee leasing activities to achieve occupancy standards and maintain a high quantity of market‑ready homes.

Leasing & Ads: Advertise available units via digital and print media and plan events to generate traffic.

Prospect Processing: Manage prospect screening and assess rental rates while adhering to California Fair Housing rental criteria.

Marketing Strategy: Communicate with the Marketing Department to ensure all advertising adheres to branding guidelines.

Resident Relations: Encourage positive resident relations and plan resident appreciation activities.

Work Order Oversight: Oversee maintenance and repairs, including managing inventory and preventing the aging of work orders.

Facilities App Management: Meet with the Maintenance Supervisor daily to discuss schedules and monitor usage trends.

Community Inspections: Physically walk and inspect the community and vacant units regularly for utility safety (Gas, Electric, Water, Fire Hydrants) and Title 25 (HCD) compliance.

Legal Action: Generate and process legal notices (e.g., 3‑day/60‑day notices) in accordance with the California Mobilehome Residency Law (MRL) and Westland guidelines.

Risk Management: Report all liability and community incidents to the Asset Manager immediately.

Qualifications

Experience: 5–7 years of experience in customer service, preferably in Property Management and Maintenance.

Software Proficiency: Proficiency in Google Suite, Adobe, and Entrata or similar cloud‑based Property Management software.

Communication: Excellent written and verbal communication skills; Bi‑lingual (English and Spanish) required.

Licensing: Must possess or obtain a California Salesperson's License for MH Sales within 90 days.

Certification: Must obtain California SB 869 Park Manager Certification within 1 year of hire.

Education: High School Diploma or equivalent required; Associate Degree or real estate education preferred.

Physical Demands: Ability to physically walk and inspect a 400+ unit community on a regular basis.

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