Account Manager, Starlink Strategic Connectivity - Bastrop TX

Account Manager, Starlink Strategic Connectivity The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is ambitious, highly motivated to connect the unconnected, and thrives in navigating complex, ambiguous challenges. You are passionate about leveraging technology for worldwide equity and possess strong leadership skills to inspire teams toward meaningful, scalable outcomes.
In this role, you will concentrate on social impact projects, building a strategy to make them financially sustainable, and implementing the ongoing path to customer success. Focus areas will include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusion—alongside initiatives with high human potential or strategic value to humanity.
Responsibilities Primary point of contact for a portfolio of Strategic Connectivity accounts, building and managing the strategy from contract signature to ongoing account management, onboarding, and long‑term retention/growth.
Deliver impeccable customer service at scale to underserved communities.
Develop engagement strategy and content for underserved communities that enables continuous growth and self‑support.
Build relationships to identify requirements and manage expectations.
Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development.
Maintain a culture of extreme ownership to drive continuous growth and streamline process efficiency.
Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits.
Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies.
Define and advocate for internal policy changes that make social impact a foundational element of Starlink’s culture.
Basic Qualifications Bachelor’s degree.
3+ years of consulting, project management, or strategic planning experience.
2+ years in an external‑facing role managing vendors, commercial or government contracts, or business/enterprise customers.
Preferred Qualifications Demonstrated leadership in negotiations.
Demonstrated ability to project manage multiple new products or programs from ideation to full‑scale implementation.
Proven track record of defining and managing complex projects independently, with executive‑level oversight.
Experience interpreting, negotiating, and influencing technical requirements in high‑stakes environments.
Experience managing multiple large‑scale projects and delivering under tight time, resource, and geopolitical constraints.
Excellent problem‑solving and investigative skills, with a history of uncovering root causes and driving systemic improvements.
Outstanding written and verbal communication skills, including crafting executive‑level presentations, impact reports, and narrative‑driven content.
Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts.
Ability to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks.
Additional Requirements Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed.
Location: Bastrop, Texas.
Affiliate Sponsor: SpaceX.
Minimum Education Required: Bachelors.
Auto Req ID: 470079BR.
Job Category: Technician.
Job Code: Recruiter Recruitment.

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