Marketing Operations Associate (Aftersales Team)

About The Job
We are growing our Aftersales division with a renewed focus on marketing initiatives that support dealer engagement and customer retention. The Marketing Operations Associate will assist in the execution and tracking of incentive programs and promotional campaigns, helping ensure smooth operations and accurate reporting. This role is ideal for someone detail-oriented, creative, and collaborative, with an interest in marketing operations and campaign support. This role reports to Sr. Manager, Aftersales Marketing.

Role Summary
The Marketing Operations Associate provides administrative and operational support for MMNA’s Aftersales marketing programs. This includes assisting with campaign logistics, data entry, reporting, and coordination with internal teams and vendors.

As A Marketing Operations Associate, You Will
Marketing Program Support

Support the development and execution of Aftersales incentive programs and promotional campaigns.

Assist in managing campaigns from concept through launch, tracking performance and timelines.

Identify opportunities for creative and process improvements within existing programs.

Incentive Program Coordination

Support the setup, documentation, and execution of parts and service incentive programs.

Track dealer participation and program results to support ROI evaluation.

Assist with compliance and program integrity across campaigns.

Campaign Execution

Coordinate promotional campaign materials and communications.

Monitor timelines and ensure deliverables are submitted on schedule.

Reporting & Documentation

Maintain accurate records using tools such as SAP, MDL, and Business Objects.

Collect, validate, and organize program data to support reporting and KPI tracking.

Prepare performance summaries and user-friendly reports for management and stakeholders.

Assist with co‑op claim processing and monthly reporting tasks.

Creative Asset Support

Draft, update, or revise marketing collateral (flyers, emails, digital banners, portal content) under guidance.

Coordinate with internal teams and external vendors to deliver creative assets on time.

Support updates to MDL and Owners Portal content.

Cross‑Functional Collaboration

Collaborate with Marketing, Finance, Field Operations, and external partners.

Support stakeholder communication to keep campaigns and reporting aligned.

Budget & Invoice Tracking

Assist with co‑op claim processing, invoice submission, and budget tracking.

Ensure documentation is accurate, complete, and submitted for approval.

Support monthly reconciliation and utilization reporting.

Other duties as assigned.

Measuring Your Momentum
First 90 Days – Getting Up To Speed

Complete onboarding and training on internal systems; SAP, MDL, Business Objects, and co‑op claim tools.

Understand the structure and goals of key Aftersales programs, including Co‑op and drop ship partnerships.

Review current and historical Aftersales programs and incentives.

Meet key stakeholders to understand workflows and expectations.

Shadow team members on active campaigns or incentive programs.

Support the delivery of a creative asset (e.g. flyer, email, digital banner).

Take ownership of routine tasks such as invoice tracking and Co‑op reconciliation.

Year 1 Victory Lap
Campaign / Incentive Support

Provide consistent support for 5 campaigns or incentive programs, including documentation, tracking, and reporting.

Support the delivery and revision of at least 5 creative assets, coordinating with vendors and internal teams.

Reporting & Claims

Demonstrate proficiency in co‑op claim processing, invoice tracking, and budget documentation.

Deliver accurate, user‑friendly co‑op claim and program utilization reports.

Validate claim categories and produce new monthly report for management.

Professional Growth

Complete at least 8 new trainings or documented processes.

Contribute ideas for creative, analytical, or operational improvements.

Ready to Join The Team? You Should Have

Bachelor’s degree in marketing, Business, Communications, or related field.

2+ years of experience in marketing, business operations, or administrative support.

Strong organizational skills and attention to details.

Ability to work collaboratively in a team environment.

Foundational Excel proficiency – comfortable working with structured datasets using Excel Tables, basic formulas, and logical functions (IF, IFERROR).

Introductory data analysis – working knowledge of Pivot Tables and simple Pivot Charts.

Basic lookup & aggregation – familiarity with conditional functions such as SUMIFS and COUNTIFS, and introductory exposure to modern lookup functions (e.g., XLOOKUP).

Extra Horsepower (Profile Differentiators)

Strong blend of analytical skills and creative marketing instincts.

Experience supporting dealer‑focused incentives or promotional programs.

Familiarity with reporting and data visualization tools such as Power BI, Tableau, or SAP Business Objects.

Experience in automotive Aftersales, fixed operations, or dealer networks.

Why Join Us?

Creative freedom meets strategy – blend analytical rigor with creative execution to influence how MMNA engages its dealer network.

High‑visibility projects – support national promotions and incentive programs that directly impact dealer performance and customer retention.

Innovation in Aftersales – be part of a team investing in smarter systems, digital platforms, and new business models with room for ownership and growth.

Pay Transparency
The base salary for this position ranges between $24.04 to $27.11 an hour. The base salary will be based on a number of factors including the role offered, the individual's job‑related knowledge, skills, and qualifications. In addition to base salary, we offer a comprehensive and competitive benefits package for all eligible employees, including a 401(k) with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks And Benefits

Family First: comprehensive healthcare coverage, including medical, dental, and vision plans.

Be a proud Mitsubishi Ambassador: discounted employee lease car program.

Secure your future: 401(k) with company match and annual contributions based on years of service.

Fuel your growth: professional development opportunities.

Take time for yourself: up to 30 days of paid time off, including holidays, vacation, and other leave options.

Hybrid working environment: remote and in‑office work (approximately 2 days remote, 3 days in‑office).

Thrive in an open environment: collaborative workspace.

The MMC Way
Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions.

Think of our customers, strengthen trust.

Enrich society.

Welcome all facts, share difficult news first.

Conduct and challenge yourself professionally.

Respect all, work as a broader team.

Equal‑Opportunity Employer
Mitsubishi Motors is proud to be an equal‑opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace.

We welcome applications from individuals with disabilities and are prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna‑talent_acquisition@na.mitsubishi-motors.com.

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