Account Manager

Established in 1999, BOL Agency is a B2B performance marketing agency working at the crossroads of creativity, technology, and analytics. We combine the science of data with the art of media, the discipline of strategy with the orchestration of ABM, to help our clients find, keep, and scale the right relationships with their ideal customers while driving revenue impact.

Our client base includes well-funded startups and large enterprise businesses in many verticals: Miter, PR Newswire, Equinix, Honeywell, Lytx, and more.

Job Description
Account managers help grow and retain a book of business by building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts.

Team’s Mission

Focus on Outcomes : Ensure clients achieve desired outcomes & derive value from their BOL investment.

Situational Analysis : Understand clients’ stated & unstated needs, goals & challenges

Program Stewardship : Proactive guidance & support so customers maximize the benefits of their investment with BOL

Efficiency : Create focus to make sure agency resources get deployed productively

Profitability : Contribute to the financial health of each engagement you work on

Focus Areas

Client Management : Manage client expectations, bringing issues/concerns to the client's attention before they escalate, offering potential solutions & advising of delivery delays

Relationship Management : Build strong, trusting relationships with clients & partners by providing end-to-end channel stewardship & operational support (program conception & execution)

Growth : Drive organic account growth by prescribing integrated solutions to client growth challenges

Operations :

Identify procedural redundancies on an ongoing basis. Propose + implement efficiencies.

Hold the integrated delivery team + client accountable. Keep stakeholders honest. Facilitate/lead difficult timeline-related conversations, internally & client-facing

Help prioritize work so that the integrated delivery team always focuses on critical items first

P&L :

Work with the AD to meet profitability targets

About You

Assist in building strong, trusting relationships with clients and partners, providing leadership and support during strategy, concept, and execution.

Partners with internal resources to drive additional value and expertise.

Continually looks for ways to improve account growth through a clear understanding of clients’ objectives and goals.

Demonstrates the ability to communicate, present, and influence credibly and effectively

An expert at building credibility and trust while influencing buying decisions.

Experience in delivering client‑focused solutions based on customer needs.

Effectively presents BOL’s recommendations and point‑of‑view.

Assists and advises the account and financial management in matters relating to account profitability.

Fosters a collaborative environment that encourages respectful cross‑team idea exchange.

Perceives obstacles and objections as an opportunity to engage, consult, and deliver value.

Qualifications

B2B experience preferred but not required

Proven account management or other relevant experience

Excellent listening, negotiation, and presentation skills

Excellent verbal and written communication skills

Self‑directed with a sense of urgency in solving client issues

A solid grasp of digital activation channels & philosophies (paid media, SEO, demand gen, ABM, etc.)

Able to thrive in a results‑driven environment

Solid organization skills, including attention to detail and multi‑tasking skills

Understanding of website development, integrated marketing, measurement and analytics, content management, and Internet technology

ABM Marketing experience preferred

Bachelor's Degree inan appropriate field of study or equivalent work experience

4+ years of marketing experience with an agency background is desirable

Reports to: Account Director
Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that cultivates these core values, we would love to hear from you.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary Range $75,000 to $85,000

Interview Process

Application

Video Interview with VP

Video Interview with Account Directors

Video Interview with Executive Creative Officer

Video Interview with CEO

Generous compensation package

Health insurance with company contribution

Paid maternity and paternity leave

FTO Flexible Time Off

401(k) with employer matching

Company‑funded short‑term disability and life insurance

Long‑term disability

The flexibility of working remotely

Skills/Experience

Confirm B2B‑specific experience

Confirm agency experience (either in‑house working with an agency partner or preferably at an agency)

Confirm channels you’re knowledgeable about & briefly highlight your channel‑specific experience (paid media, SEO, syndication, direct publisher buys, email, direct mail…)

Confirm familiarity with go‑to‑market approaches (ie branding, demand gen, ABM)? Provide high‑level examples to substantiate your experience.

Provide three (3) definitions of success for a client/agency engagement (ie driving X pipeline)

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