Newfire Global Partners is hiring: Technical Writer in New York

Technical Writer

The Technical Writer is an embedded documentation professional within Newfire Global Partners, primarily supporting Care Lumen's Platform Engineering organization. This role plays a critical part in maturing and scaling platform engineering capabilities by creating clear, structured, and standardized technical documentation that supports developer productivity, operational excellence, and platform adoption. While the primary focus is Platform Engineering (DevOps, cloud infrastructure, CI/CD, developer tooling, internal platforms, service catalogs, etc.), this individual will also partner across the broader IT organization to ensure documentation consistency, governance, and usability standards are established and maintained enterprise-wide. In addition to documentation development, this role will serve as a documentation systems steward—supporting the management, structure, and optimization of Notion as the centralized knowledge platform for IT. The Technical Writer will help define documentation standards, templates, taxonomy, navigation, and governance practices to ensure clarity, discoverability, and long-term maintainability across all IT documentation. You are a clear and precise writer with a strong interest in platform engineering, DevOps, and cloud systems, with the ability to transform complex distributed systems into structured, developer-friendly documentation.
What You'll Do

Serve as the primary documentation partner for the Platform Engineering organization (DevOps, SRE, Infrastructure, CI/CD, Cloud, Internal Developer Platforms).
Research, write, and maintain technical documentation for APIs, platform systems, infrastructure components, and developer tools.
Document platform capabilities, service catalogs, golden paths, CI/CD templates, infrastructure standards, and internal developer workflows.
Create and update runbooks, standard operating procedures, and operational guides for platform engineering teams.
Develop and maintain developer onboarding guides, integration documentation, and technical FAQs.
Own and manage the structure of the IT Notion workspace, ensuring documentation is organized, discoverable, and standardized.
Create and maintain documentation templates, style guides, taxonomies, and governance practices for all engineering teams.
Ensure documentation is accurate, up-to-date, and versioned in alignment with product and platform releases.
Work within a docs-as-code workflow, managing documentation in Git-based repositories.
Participate in Agile ceremonies and manage documentation tasks within sprint cycles.
Review and edit technical content produced by subject matter experts for clarity, consistency, and completeness.
Proactively identify documentation gaps and establish documentation KPIs (adoption, completeness, freshness).
What's Required

5+ years of experience in technical writing for software engineering or technology products.
Experience documenting platform engineering, DevOps, or cloud infrastructure systems.
Experience documenting APIs (REST, GraphQL) using tools such as Swagger/OpenAPI, Redoc, or Postman.
Proficiency with documentation management tools (Notion, Confluence, ReadTheDocs, MkDocs).
Experience structuring and managing enterprise knowledge systems at scale.
Familiarity with docs-as-code workflows and version control using Git.
Strong research and interview skills to gather technical information from subject matter experts.
Excellent written English communication skills.
Experience working with engineering teams in an Agile delivery environment.
What's Preferred

Background in healthcare IT or clinical platform documentation.
Experience supporting Platform Engineering or Internal Developer Platform (IDP) teams.
Experience documenting DevOps tooling, CI/CD pipelines, or cloud platforms (AWS preferred).
Experience designing knowledge architecture in Notion or similar platforms.
Familiarity with Markdown, AsciiDoc, or structured authoring frameworks.
Exposure to developer experience frameworks or Team Topologies concepts.
About Newfire Global Partners

Newfire Global Partners is a leading custom software development company that specializes in working on complex problems. With a strong focus on meeting the unique needs of each organization, they connect clients with local leaders and trusted remote teams to deliver exceptional IT services and software development solutions. Their range of expertise spans various domains, including Data & Analytics, AI/ML, Software Engineering, Product Management, and Marketing. By leveraging recent innovations in artificial intelligence, Newfire Global Partners ensures that their clients can transform the new normal into a competitive advantage. Through their advisory services, experienced leaders guide businesses through transformations and de-risk operations throughout the entire lifecycle. They also offer talent augmentation, bringing together highly skilled professionals from multi-disciplinary teams to support software, product, and marketing needs. Newfire Global Partners is committed to providing excellent service and driving client growth. Their team of industry experts works closely with organizations, whether it's driving transformation, building from scratch, or getting things done efficiently. Trusted by VC & PE firms, established businesses, and startups, Newfire Global Partners is proud to be a reliable partner in various industries, including healthcare, enterprise, and fintech. Partner with Newfire Global Partners today and unlock the expertise that accelerates success.
Our Hiring Process

Stage 1: Applied
Stage 2: Recruiter Interview
Stage 3: Panel Interview
Stage 4: Hiring Manager Interview
Stage 5: Offer
Stage 6: Background Check
Stage 7: Hired - Welcome to Care Lumen!