Account Manager

At Intermix Beverage, we distribute a variety of specialized products to match the needs, budget, and business goals of our customers, and we're passionate about helping them succeed in the specialty coffee industry. We have spent the last 30 years supporting customers of all types and sizes, from coffee shops and restaurants to national chains. With an emphasis on quality, reliability, and customer service, we aim to elevate their beverage programs to the next level. The Account Manager position assists the Channel Sales Manager with daily customer needs, as well as managing house accounts.

The key responsibilities for this role include, but are not limited to:

Manage a portfolio of accounts, serving as the primary point of contact

Respond to inbound requests and ensure timely, high-quality customer support

Identify opportunities to grow revenue through product recommendations and upselling

Monitor customer activity to spot trends, risks, and retention opportunities

Maintain accurate account data, activity, and pipeline in NetSuite CRM

Support account planning, reporting, and sales strategy execution

Coordinate with internal teams (operations, service, purchasing, finance) to resolve issues

Assist with marketing outreach including product announcements and campaigns

Contribute to improving account management processes and workflows

Minimum Qualifications (Knowledge, Skills, and Abilities)

Bachelor's degree (B.A./B.S.) from four-year college or university; or equivalent combination of education and experience.

1-3 years of experience in inside sales, account management, customer success, or related field preferred.

Strong time management and organizational skills.

Excellent oral and written communication abilities.

Customer service mindset with the ability to build and maintain strong relationships.

Ability to analyze customer data and identify sales opportunities.

Knowledge of Google Workspace (Docs, Sheets, Drive).

Experience with NetSuite CRM preferred.

Ability to work collaboratively across departments and as part of a team.

Benefits from Working with Us

Starting salary range of $52k-$62k

BYOD mobile device allowance

New company-issued MacBook

Health & dental insurance

Retirement account matching

Generous vacation policy & paid holidays

Company paid life insurance & long term disability

Subsidized gym membership

Ongoing career development & training

Educational assistance program which reimburses tuition expenses

Discounts on specialty coffee products

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