Senior AI Interaction Designer

A company is looking for a Sr. AI Interaction Designer to lead the design of intelligent interaction models for complex global enterprises.
Key Responsibilities

Architect advanced interaction models and automated scoring processes across various communication channels
Own and execute proof of concept engagements, including requirements gathering and outcome presentations
Collaborate with cross-functional teams to support deal cycles and ensure customer success

Required Qualifications

4+ years of experience in Conversation Intelligence or Speech Analytics
Proficiency in constructing automated scoring models for quality assurance
Demonstrated ability to correlate interaction data to business outcomes
Deep understanding of the contact center industry and relevant KPIs
Strong project management skills to manage complex deal cycles