Audio/Video & Security System Technician

Job Overview
Phoenix Systems is growing and we are looking for an experienced Audio/Video & Security System installation technician to join us in Greenville, SC. This position will report to the Alpharetta, GA office and will support business between Greenville, SC and Atlanta, GA including the surrounding areas.

Job Type
Full-time

Location and Reporting
Location: Greenville, SC. Candidates should reside in or around the Greenville area.

Candidate Profile
Candidates should be self‑motivated, personable, have good character, and be passionate about the design and installation of residential smart home automation systems, home theater rooms, security, networking, shades, and providing world‑class service to high‑end clients.

Compensation
Starting salary range is $22.00 to $26.00/hour depending on experience and certifications.

Start Date
Anticipated start date is June 22, 2026.

Roles and Responsibilities

Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, and remote controls.

Perform rough‑in and trim work on houses still in the construction phase.

Identify and repair security system malfunctions and false alarms.

Troubleshoot and repair existing wiring installed for Phone/Data/Intercom/Security/WAPs/Basic Audio/Cameras, etc.

Learn and understand security systems Phoenix Systems installs and services (2Gig, DSC, QOLSYS, etc.).

Handle installation of networking requirements for routers, switches, DVRs, network components, WAPs, etc.

Learn and understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms.

Communicate with customers to review work orders.

Provide instruction/training to customers/end users on the system functions and operations.

Accurately assess system design and functionality when adding additional components.

Handle after‑hours emergency service calls (as assigned on a rotation basis).

Communicate pricing for monitoring rate tiers to customers.

Install, set up and train homeowners on AV component packages.

Perform other duties as assigned.

Qualifications and Education Requirements

Minimum of 2 years of experience with Security/AV installations.

In‑depth knowledge of security system operation, functions, and wiring requirements.

Understand cable types and technologies and can distinguish which types to use in installation scenarios.

Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.

Ability to work in a clean and unobtrusive manner.

Ability to work independently and carry out assignments to completion within standard accepted practices.

Must have or be willing to obtain basic tools to perform job responsibilities.

Must clear a background check and drug screening.

Clear MVR required.

Technical or vocational related schooling is preferred.

Physical Requirements

Regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.

Frequent use of step ladders and extension ladders.

Frequent lifting up to 50 pounds.

Occasional lifting of up to 100 pounds.

Frequent day trips and some overnight trips required.

Work Environment

Active construction sites.

Exposure to marked changes in temperature and humidity and exposure to dust.

Moderate noise.

Benefits

Paid Time Off Program—start accruing PTO your first week.

Eight paid company designated holidays.

401(k) with company match.

Health, dental and vision insurance options that start the 1st of the month after 60 days of employment.

Short‑term disability options.

Long‑term disability options.

Employee assistance program.

Life insurance options.

Employee discount.

Free alarm monitoring.

Take‑home vehicle.

Gas/vehicle maintenance paid by company.

Monday‑Friday daytime work schedule.

Positive work culture with opportunities for advancement and growth.

Salary Description
Starting between $22 and $26 per hour.

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