Community Relations Coordinator

Introduction
To represent the Governor in issues involving DOT and to provide leadership as the department strives to be a transparent, efficient and accountable institution in which safety, performance management and customer satisfaction are of highest priority.

Summary Statement
This is the third level in the series responsible for overseeing and coordinating public relations and outreach within the Department. Responsibilities include but are not limited to creating necessary materials to improve public outreach and help address constituent inquiries. Work directly with constituents in-person, via email, at events and over the phone resolving their concerns, answering questions and providing necessary guidance. Work directly with various DelDOT sections to draft, create and publish traffic and construction related messaging to keep public alert and informed. Interact with community partners, contractors, legislators and other community groups and organizations to ensure messaging is reaching the public. Plan, execute and attend internal and external events as well as public information sessions, some of which may occur during evening and weekend hours. Customer service, public speaking and writing for numerous situations are required.

Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Gathers, organizes, and formats information related to an agency's goals, objectives and services.

Promotes an agency's image consistent with the overall direction of the agency.

Coordinates timely and accurate responses and information to citizens, community groups or governmental agencies.

Encourages participation in the use of agency services.

Coordinates and conducts public meetings, media events or educational programs.

Ensures a mutual sharing of information with other agencies, media and the general public.

May supervise staff.

Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Three years experience in public relations or media relations to establish and promote a positive image and inform or influence specific audiences through the use of internal and external communications such as public forums, print or electronic media, speech writing, writing/editing, marketing, advertising, or special events.

Three years experience in gathering, organizing, formatting, translating, or interpreting information into forms more easily understood by the media or public, and disseminating the information through the use of print, broadcast or electronic media.

Three years experience in public speaking which includes gathering, preparing and presenting information to the public or media groups.

Six months experience in developing, planning and directing public events, campaigns, programs, or services to meet community needs.

Six months experience in determining and evaluating alternative courses of action to resolve or mitigate controversial issues.

Six months experience in developing policies, procedures or programs for dissemination of information to the public or media groups.

Additional Posting Information
A writing sample will be requested at the time of interview.

Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.

Conditions of Hire
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship. Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com . If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov .

Equal Opportunity
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

#J-18808-Ljbffr