Sales & Marketing Operations Strategist

Sales & Marketing Operations Strategist page is loaded## Sales & Marketing Operations Strategistlocations:

Irmo, SCtime type:

Full timeposted on:

Posted Yesterdayjob requisition id:

JR130605**Mungo Homes has a new opening for a Sales & Marketing Operations Strategist!**This position is responsible for compiling and analyzing data to improve sales performance by identifying issues and partnering with leadership to drive accountability and timely action.**Essential Duties and Responsibilities: (performs other duties as assigned)*** Develop and maintain recurring dashboards and reports (traffic, conversion, net sales, cancellations, backlog, absorption) by community and market.* Analyze performance trends across markets, communities, and product segments to deliver clear, actionable insights and prioritize items requiring field attention.* Develop and maintain a standardized, end-to-end funnel view (website traffic → lead → contact → appointment → sale) with consistent metric definitions across all markets.* Own centralized visibility and diagnostic insight across the digital marketing funnel, identifying where and why conversion breakdowns occur.* Partner with Marketing to evaluate lead source quality, channel effectiveness and Analyze website performance, including traffic quality, user behavior, form completion, and call-to-action effectiveness.* Support testing and optimization initiatives (e.g., landing pages, lead forms, CTAs, routing logic) by defining success metrics, evaluating results, and recommending next actions.* Identify performance gaps and risks through proactive dashboard review, and communicate findings with recommended actions to Sales Leadership and market teams.* Partner cross-functionally to define and execute improvement actions (pricing, incentives, staffing, lead management), tracking completion and escalating as needed to ensure follow-through.* Maintain closed-loop reporting that links issues, actions, and outcomes; evaluate effectiveness to drive continuous performance improvement.* Escalate unresolved or recurring performance risks to executive leadership, without assuming ownership of pricing, incentives, or local strategy.* Support forecasting of sales pace, backlog conversion, and closing projections using scenario modeling to inform strategic decision-making.* Analyze the impact of pricing, incentives, and product mix on performance.* Maintain and improve end-to-end sales processes (lead through closing) by identifying inefficiencies, increasing conversion, and reducing cycle time.* Support CRM governance and adoption (data integrity, workflow optimization) and optimize digital sales tools and customer engagement resources (AI Chat, Live Chat, sales knowledge base).* Partner with Sales to assess OSC performance metrics, including speed-to-lead, contact rates, and appointment conversion, and identify improvement opportunities.* Ensure accuracy, consistency, and governance of sales data across systems and reports, including standardized metric definitions across markets.* Perform regular data audits and validation checks to maintain reporting quality and reliability.* Partner with Sales, Marketing, Market Presidents, Finance, and IT to align field execution with corporate strategy.* Support rollout and adoption of tools, dashboards, and process improvements across markets.* Serve as a connective role between Sales and Marketing to drive shared accountability for funnel performance.* Ability to influence without direct authority and drive accountability and follow-through.* Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.* Attention to detail and commitment to data accuracy.* Strong communication and presentation skills.* Ability to manage multiple priorities in a fast-paced environment.**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience:** Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.**Computer Skills:*** Microsoft Office 365* ERP software (ability to learn)* CRM software (ability to learn)Business Unit -Mungo Homes
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